Marco Ortiz
Bellflower,CA
Summary
Seasoned Route Sales Manager with over 15 years experience. Committed to adapting routes for efficiency and maintaining long-term relationships with clients. Serves as point-of-contact for all transportation-related inquiries and issues. Apply skill experience to enhance service for customers and collaborate effectively with diverse team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Route Sales Manager
Factory Motor Parts Company
06.2022 - 12.2022
- Deliver batteries and provide warehouse to dealer service in timely manner.
- Implemented proactive communication strategies with clients.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Invoice all units that fail to last warranty period.
- Rotate all batteries to maintain quality product and service standards.
- Worked with vendors to schedule pickups and weekly deliveries.
- Organized records of vehicles, payments, schedules and completed orders.
Customer Sales Representative
Schwans Consumer Brands
01.2012 - 05.2022
- Executed daily operations and deliveries to chain stores in a safe and timely matter
- Awarded Accident-Free Certificate Class B Commercial License
- Merchandise product shelf maintenance
- Core competencies include route management, inventory specialist, DOT Compliant, Encompass Enterprise Resource Planning application, Microsoft Word, Office, Chain Store receiving practices
- Dedicated driving and selling training with team members
- Establish new customers
- Maintain a route with set days off/schedule with time
- Work in a fast paced, and physical environment
- Ensure POS equipment is accessible and working properly
- Respond to customer requests - Follow route schedule
- Ensure stock inventory, communicate to customers or manager about service matters and properly handle paperwork.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
Route Sales Manager
First Choice Services
02.2004 - 12.2011
- Promoted sales though special displays, developed account relationships and use of promotional material
- Create rapport with staff members, maintain relationships with customers to increase sales
- Cold called potential accounts to add new profitable business
- Service Tech: Installed coffee equipment and water dispensers
- Grow sales on the route by building relationships, selling in displays, and completing national standards.
- Ensured timely delivery of products by coordinating efficient routing schedules and adapting to unexpected changes in daily plans.
- Trained and mentored new route sales representatives, improving overall team performance and productivity.
- Conducted regular store visits to assess product placement, availability, and presentation, implementing improvements as needed for maximum sales potential.
- Maintained accurate records of daily transactions, mileage, expenses, and other relevant information for reporting purposes.
Education
Professional Development Courses -
Cerritos College
Norwalk, CADiploma -
St. John Bosco High School
Bellflower, CA06.1995
Skills
- Route Planning
- Sales Analysis
- Marketing
- Customer Service
- Route Optimization
- Product Knowledge
- Problem Solving
- Staff Training
- Account Management
- Customer Relationship Management
Languages
Spanish
Certification
Class B Driver
Timeline
Route Sales Manager
Factory Motor Parts Company
06.2022 - 12.2022
Customer Sales Representative
Schwans Consumer Brands
01.2012 - 05.2022
Route Sales Manager
First Choice Services
02.2004 - 12.2011
Professional Development Courses -
Cerritos College
Diploma -
St. John Bosco High School