Chess
MARCO PATINO
Student
Norman,OK
Summary
Motivated college freshman pursuing a Bachelor of Business Administration in Management Information Systems at the University of Oklahoma. Balances academic excellence, leadership roles, and professional achievements with a commitment to community impact. Bilingual communicator with expertise in customer service, strategic planning, and team management. Demonstrates ability to drive efficiency, foster collaboration, and deliver results. Seeks to contribute analytical and leadership skills to innovative and growth-focused organizations.
Overview
6
6
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Senior Soccer Referee
NTX Soccer
9 2018 - Current
- Officiated over 100 competitive matches annually, ensuring compliance with league rules and regulations
- Trained and mentored new referees, enhancing league standards and overall officiating quality
- Demonstrated leadership and decision-making under pressure, earning consistent commendations from league officials
Customer Experience Specialist
Marcus Theatres
11.2022 - 08.2024
- Enhanced customer satisfaction scores by 15% through exceptional service for 100+ patrons daily
- Streamlined operations, reducing wait times by 20% and optimizing service workflows
- Implemented innovative cleanliness protocols, achieving top health and safety compliance standards
Lead Busser
Pappadeaux Seafood Kitchen
06.2022 - 08.2022
- Increased table turnover efficiency by 20%, supporting seamless operations during peak hours
- Collaborated with team members to deliver high-quality customer experiences, contributing to a 10% rise in satisfaction ratings
Customer Service Associate
United Market Street
05.2020 - 07.2021
- Recognized as 'Employee of the Month' for exceptional customer service and teamwork
- Improved checkout efficiency by 25% through process innovations and proactive customer assistance
- Trained new hires to achieve seamless onboarding and operational excellence
Education
Bachelor of Business Administration - Management Information Systems
- Expected Graduation: May 2028
- National Award Scholarship Recipient ($120,000)
- FAS - Emily Palas Fund Recipient ($2,500)
- Associates Fund Scholarship Recipient ($1,000)
- SO - Welcome Home Scholarship Recipient ($5,700)
High School Diploma - undefined
- Class Rank: Top 4% (27/720)
- National Hispanic Recognition Program Scholar
- AP Scholar with Distinction
- National Honor Society and Mu Alpha Theta Member
- GPA: 3.94
Skills
Data Analysis
Microsoft Office Suite
Process Optimization
Effective Communication
Conflict Resolution
Team Building
Strategic Planning
Goal Setting
Event Coordination
Teamwork and collaboration
Self-confidence
Patience and tolerance
Certification
Food Safety Certification
Leadership and Extracurricular Activities
- Co-Captain, Varsity Men's Tennis Team: Spearheaded team strategies and earned district recognition three consecutive years.
- Lead Percussionist, Marching Band: Directed rehearsals, contributing to award-winning performances in state and national competitions.
- Elite Member, Pickleball Club: Coordinated practice sessions, elevating team performance and individual rankings.
- Senior Altar Server, St. Michael's Catholic Church: Mentored new servers to ensure smooth execution of ceremonial duties.
Community Service
- Meal Coordination Director, Union Gospel Mission: Organized monthly meal preparation for 200+ individuals, reducing food waste by 15%.
- Event Management Specialist, Good Shepherd Catholic Church: Boosted participation by 25% through enhanced volunteer coordination and event planning.
- Fundraising Strategist, North Texas Non-Profit Coalition: Raised $50,000+ for community programs and secured in-kind donations worth $15,000 annually.
Honors and Achievements
- National Award Scholarship Recipient ($120,000), University of Oklahoma
- Line One All-District, Varsity Men's Tennis (2022-2024)
- AP Scholar with Distinction, College Board (2022)
- Shari Simon Greenberg Community Scholarship (2024)
Interests
Artificial Intelligence
Fitness
Weightlifting
Sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Specialist - Marcus Theatres
11.2022 - 08.2024
Lead Busser - Pappadeaux Seafood Kitchen
06.2022 - 08.2022
Customer Service Associate - United Market Street
05.2020 - 07.2021
LD Bell High School - High School Diploma,
Senior Soccer Referee - NTX Soccer
9 2018 - Current
University of Oklahoma - Bachelor of Business Administration, Management Information Systems