Marco Pena
Brownsville,TX
Summary
At Maximus, excelled as a Customer Service Representative by mastering critical thinking and data entry, ensuring swift resolution of high-stress disputes. Demonstrated unparalleled customer service and active listening, significantly enhancing customer loyalty. Skillfully managed escalated calls, balancing customer satisfaction and company interests with empathy and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Computer Information Systems
Texas Southmost College
Brownsville, TX05-2025
High School Diploma -
Veterans Memorial Early College High School
4550 US-281, Brownsville, TX 7852006-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Testout PC Hardware certification
Testout Networking Hardware certification
Languages
Spanish
Native or Bilingual
Interests
Soccer viewer
Video game Enthusiast
Video game and toy collector
Timeline
Customer Service Representative
Maximus
05.2023 - Current
Testout PC Hardware certification
Testout Networking Hardware certification
No Degree - Computer Information Systems
Texas Southmost College
High School Diploma -
Veterans Memorial Early College High School
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