Marco Pena
Brownsville
Summary
Proven ability to adapt quickly to new environments with strong analytical, communication, and teamwork skills. Eager to contribute to team success, develop professional skills, and bring a positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Specialist Intern
Harmony Science Academy
02.2025 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
Volunteer
New Life Church
01.2024 - 03.2025
- Supported coordination of special events.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization
- Used strong interpersonal communication skills to convey information to others.
Education
Pending Degree Bachelors - Cyber Security
The University of Texas Rio Grande Valley
Brownsville, TX05.2027
Associate Of Applied Science - Computer Information Systems
Texas Southmost College
80 Ft Brown St, Brownsville, TX 7852005-2025
High School Diploma -
Veterans Memorial Early College High School
4550 US-281, Brownsville, TX 7852006-2020
Skills
- Active listening
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Computer skills
- Flexible schedule
Certification
Testout PC Hardware certification
Testout Networking Hardware certification
Testout Routing and Switching pro certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Accomplishments
- * IT Specialist Intern: Resolved over 50 technical issues, including hardware and software malfunctions, resulting in a 30% reduction in downtime for school computers and improved overall system efficiency.
- * PC Building: Assembled custom PCs for multiple clients, delivering reliable and high-performance systems tailored to their specific needs and preferences.
Timeline
IT Specialist Intern
Harmony Science Academy
02.2025 - Current
Volunteer
New Life Church
01.2024 - 03.2025
High School Diploma -
Veterans Memorial Early College High School
Pending Degree Bachelors - Cyber Security
The University of Texas Rio Grande Valley
Associate Of Applied Science - Computer Information Systems
Texas Southmost College
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