Tristan Leslie
Saylorsburg,PA
Summary
Dynamic IT Specialist Intern at East Stroudsburg University, adept at troubleshooting and diagnostics, successfully enhance system performance and security protocols. Demonstrates strong communication skills while providing technical support and training, leading to improved user satisfaction. Proficient in application installations and system upgrades, contributing to streamlined operations and effective project implementation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Specialist Intern
East Stroudsburg University
East Stroudsburg, PA
01.2022 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Patch software and install new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Education
Associate In Applied Science - Network And System Administration
Northampton Community College
Bethlehem, PA01.2026
Diploma - General Studies/ IT Specialist
Pleasant Valley High School
Brodheadsville, PA06.2023
Skills
- Application support
- Application installations
- Debugging
- Technical reporting
- Technical issue analysis
- Troubleshooting and Diagnostics
- Disaster recovery
- Troubleshooting
Certification
CCNA, CompTIA, CompTIA Network+,CISCO, AWS Certified Cloud Practitioner
Timeline
IT Specialist Intern
East Stroudsburg University
01.2022 - Current
Associate In Applied Science - Network And System Administration
Northampton Community College
Diploma - General Studies/ IT Specialist
Pleasant Valley High School