Marco Rodriguez
Aurora,United States
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunications Tower Technician
Orbis Solutions
Aurora, IL
06.2023 - 03.2025
- Climbed towers to install, maintain and repair telecommunications equipment.
- Resolved customer complaints related to network outages or poor signal quality promptly.
- Assisted in the installation of antennas, transmission lines and microwave dishes.
- Climbed various heights on multiple structures safely and efficiently to repair equipment.
- Installed coaxial cables, connectors and grounding hardware.
- Monitored network performance using specialized software tools to detect any issues in the system, such as SolarWinds, Datto, and UISP.ISP.
- Used hand and power tools to perform maintenance and troubleshooting duties.
- Performed safety checks on all equipment prior to use.
- Identified potential hazards while climbing towers and took appropriate action to ensure safety.
- Maintained and operated construction equipment such as electric and hydraulic winches and capstans.
Shift Supervisor
Aeropostale
Aurora , Illinois
04.2021 - 06.2023
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised and led employees to maintain productivity and customer service levels.
- Monitored and maintained equipment to ensure operational efficiency.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Inventory Control Supervisor
SD Wheels
Aurora, Illinois
01.2016 - 03.2018
- Maintained accurate and updated records of all cycle count activities.
- Prepared detailed reports summarizing results from completed cycle counts.
- Managed multiple projects simultaneously while maintaining high quality work standards throughout each task.
- Completed daily cycle counts of products, components, and raw materials.
Education
Associate of Science - Computer Science And Information Technology
Northern Illinois University
Dekalb, IL01-2020
Skills
- Rigging
- Equipment troubleshooting
- Microwave systems
- EME awareness
- Computer hardware
- Installations
- Equipment installation
- Safety procedures
- Network optimization
- Self motivation
- Adaptability
- Hoist operations
- Rappelling
Languages
Spanish
Professional
Certification
- Osha-10
- CPR and First Aid
- Climbing Certified through Com Train
- RF awareness
- Bloodborne Pathogens
Timeline
Telecommunications Tower Technician
Orbis Solutions
06.2023 - 03.2025
Shift Supervisor
Aeropostale
04.2021 - 06.2023
Inventory Control Supervisor
SD Wheels
01.2016 - 03.2018
Associate of Science - Computer Science And Information Technology
Northern Illinois University
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