Summary
Overview
Work History
Education
Skills
Certification
Languages
Education and Training
Timeline
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Marco Rodriguez

Aurora

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Nimble Tower Hand ready for a new position where excellent up-top equipment installation abilities can be properly utilized. Successful at completing jobs per customer specifications daily. Responsible and reliable with sound knowledge of AC and DC power systems and installations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Telecommunications Tower Technician

Orbis Solutions
Aurora
06.2023 - 03.2025
  • Climbed towers to install, maintain and repair telecommunications equipment.
  • Resolved customer complaints related to network outages or poor signal quality promptly.
  • Assisted in the installation of antennas, transmission lines and microwave dishes.
  • Climbed various heights on multiple structures safely and efficiently to repair equipment.
  • Installed coaxial cables, connectors and grounding hardware.
  • Monitored network performance using specialized software tools to detect any issues in the system, such as SolarWinds, Datto, and UISP.ISP.
  • Used hand and power tools to perform maintenance and troubleshooting duties.
  • Performed safety checks on all equipment prior to use.
  • Identified potential hazards while climbing towers and took appropriate action to ensure safety.
  • Maintained and operated construction equipment such as electric and hydraulic winches and capstans.

Shift Supervisor

Aeropostale
Aurora
04.2021 - 06.2023
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Inventory Control Supervisor

SD Wheels
Aurora
01.2016 - 03.2018
  • Maintained accurate and updated records of all cycle count activities.
  • Prepared detailed reports summarizing results from completed cycle counts.
  • Managed multiple projects simultaneously while maintaining high quality work standards throughout each task.
  • Completed daily cycle counts of products, components, and raw materials.
  • Stand up Reach truck 5+
  • Sit down truck including clamp truck 8+
  • Order Picker 5+
  • OSHA 10 trainer and card holder

Education

Associate of Science - Computer Science And Information Technology

Northern Illinois University
Dekalb, IL
01-2020

Skills

  • Rigging
  • Equipment troubleshooting
  • Microwave systems
  • EME awareness
  • Computer hardware
  • Installations
  • Equipment installation
  • Safety procedures
  • Network optimization
  • Self motivation
  • Adaptability
  • Hoist operations
  • Rappelling
  • Equipment operation
  • Safety compliance
  • Shipping procedures
  • Problem solving
  • Project management
  • Hazard identification
  • Data analysis
  • Employee training
  • Customer service
  • Team leadership
  • Stand up forklift, Reach Truck, Cherry Picker, Sit-down & Clamp Trucks total of 8 years

Certification

  • Osha-10
  • CPR and First Aid
  • Climbing Certified through Com Train
  • RF awareness
  • Bloodborne Pathogens

Languages

3

Education and Training

other

Timeline

Telecommunications Tower Technician

Orbis Solutions
06.2023 - 03.2025

Shift Supervisor

Aeropostale
04.2021 - 06.2023

Inventory Control Supervisor

SD Wheels
01.2016 - 03.2018

Associate of Science - Computer Science And Information Technology

Northern Illinois University

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Marco Rodriguez