Marco Serafin
Merced,CA
Summary
Experienced and results-driven professional with over 4 years at Johnstone Supply, excelling in customer service, counter sales, inventory control, and team collaboration. Proven ability to drive sales growth, manage daily operations, and build strong customer relationships. Adept at mentoring teammates, streamlining procedures, and maintaining a high-performance store environment. Seeking to leverage hands-on knowledge and leadership skills to transition into a store management role.
Overview
11
11
years of professional experience
Work History
Counter Salesperson
Johnstone Supply
06.2020 - Current
- Actively contributed to sales growth by upselling and promoting add-on products tailored to customer needs.
- Built long-term customer relationships that enhanced retention and repeat business.
- Managed cash transactions and ensured daily register reconciliation and deposit accuracy.
- Collaborated with management on merchandising strategies, pricing updates, and promotional planning.
- Participated in staff training programs and cross-trained teammates to improve team flexibility and service coverage.
- Supported inventory management through cycle counts, reordering, and monitoring stock levels.
- Promoted safe work practices and maintained store readiness for operations.
- Regularly stepped into leadership roles during high-volume periods and team shortages.
- Communicated customer feedback and buying trends to supervisors, supporting targeted sales initiatives.
- Maintained showroom organization, cleanliness, and seasonal product displays to maximize sales opportunities.
- Led daily team huddles, provided on-the-job training, and supported onboarding of new hires.
Mixer Operator
Ag Pro Organics
01.2016 - 06.2020
- Met production deadlines through effective time management and task prioritization.
- Conducted accurate stock checks and reported low inventory levels to management.
- Assisted with equipment troubleshooting and routine maintenance.
- Trained new team members on safe and efficient operation practices.
- Documented production data and supported workflow optimization.
HVAC Installer
Blaine Air Serv
08.2014 - 01.2016
- Installed HVAC systems, including ductwork, wiring, and units, in residential and commercial settings.
- Performed system testing and customer walkthroughs to ensure proper function and satisfaction.
- Explained technical system functions to clients in accessible language.
- Maintained clean, safe work environments and followed all industry compliance standards.
Education
High School Diploma -
Buhach Colony High School
Atwater, CA05-2013
Skills
- Store Operations Management
- Team Leadership & Development
- Customer Service Excellence
- Inventory & Merchandising
- Goal Setting
- Conflict Resolution
- Training & Cross-Training
- Sales Strategy & Upselling
- Problem Solving & Adaptability
Languages
Spanish
Timeline
Counter Salesperson
Johnstone Supply
06.2020 - Current
Mixer Operator
Ag Pro Organics
01.2016 - 06.2020
HVAC Installer
Blaine Air Serv
08.2014 - 01.2016
High School Diploma -
Buhach Colony High School
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