Marco Sierra
Pittsfield
Summary
Dedicated server with exceptional communication skills and a strong work ethic. Proven ability to deliver outstanding customer experiences while managing multiple tasks efficiently. Detail-oriented maintenance assistant with a focus on safety and proactive problem-solving. Experience in property upkeep and emergency response, ensuring optimal functionality and tenant satisfaction. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
La Fogata Restaurant
Pittsfield, MA
05.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
- Handled cash transactions accurately, maintaining accountability for daily sales reports.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Maintenance Assistant
Cavalier Management
Pittsfield, MA
01.2021 - 03.2026
- Managed landscaping tasks including lawn care, tree trimming, and snow removal for property aesthetics.
- Developed maintenance schedules to proactively address property issues and reduce downtime.
- Led emergency response efforts during critical situations, ensuring tenant safety and minimizing damage.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Reported issues to property manager so effective resolutions could be put into place.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Reduced risk of pest infestations by conducting regular inspections and treatments.
- Ensured properties remained in peak condition, conducting regular inspections and performing necessary repairs.
Media Monitor
MYM Col
Bogotá. Colombia
01.2017 - 10.2020
- Monitored media channels for brand mentions and industry trends to inform strategic initiatives.
- Analyzed broadcast and digital content for compliance with company standards and regulatory requirements.
- Collaborated with cross-functional teams to develop comprehensive media reports for stakeholders.
- Enhanced media monitoring accuracy by conducting thorough research and analysis of various sources.
- Supported crisis management efforts through real-time monitoring and analysis of relevant news coverage.
- Increased client satisfaction with customized reports tailored to their specific needs and preferences.
- Mitigated potential risks for clients by identifying potential reputation threats and providing timely alerts for prompt action.
Education
Bachelor of Science - Biology
Universidad Francisco Jose De Caldas
Bogotá, Colombia09-2019
Technician - Elctricity And Electronic
SENA
Bogotá, Colombia11-2016
Skills
- Handyman services
- Safety procedures
- Task concentration
- Critical thinking
- Organization
- Exceptional communication
- Adaptability and flexibility
- Task prioritization
- Strong work ethic
- Food safety practices
- Safe driving
- Attention to detail
- Decision-making
Certification
- Advanced Oven and Range Repair Training - 2022/2023
- Advanced Refrigerator Repair Training - 2022/2023
- Lead Renovator RRP Training - 2021/2022
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
- Coding and Programming
- Artificial Intelligence (AI) and Machine Learning
Timeline
Server
La Fogata Restaurant
05.2025 - Current
Maintenance Assistant
Cavalier Management
01.2021 - 03.2026
Media Monitor
MYM Col
01.2017 - 10.2020
Bachelor of Science - Biology
Universidad Francisco Jose De Caldas
Technician - Elctricity And Electronic
SENA