Hi, I’m
Marco Tavara Rodriguez
Clifton,NJ
Summary
Dynamic professional with a proactive attitude and strong organizational skills, previously at Metlife. Enhanced customer satisfaction by implementing process improvements and resolving complaints efficiently. Bilingual in English and Spanish, with expertise in Microsoft Excel. Proven ability to handle escalated issues, ensuring service standard compliance and driving operational success.
Overview
3
years of professional experience
Work History
Greenland Dairy
Customer Service and Operations Analyst
04.2023 - 09.2025
Job overview
- Managed inventory levels, ensuring timely replenishment of products.
- Prepare customer orders for shipment by accurately selecting, inspecting, and packing .
- Perform quality control checks, identify : damages, defects or mismatches before release.
- Provided technical support for troubleshooting analytics and reporting issues.
Metlife
Customer Service Coordinator
11.2022 - 04.2023
Job overview
- Implemented process improvements to streamline customer service operations and enhance satisfaction.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Bergen Community CollegeParamus
No Degree from English Language
01-2025
ADEXPERU
BBA from International Business
12-2010
Skills
- Proactive attitude, multitasking ability, and organizational skills
- Ability to read, write, and follow instructions in English and Spanish
- Computer skills (Microsoft word, Outlook, Excel, Internet
- Sales support
- Complaint handling
- Service standard compliance
Languages
English
Full Professional
Timeline
Customer Service and Operations Analyst
Greenland Dairy
04.2023 - 09.2025
Customer Service Coordinator
Metlife
11.2022 - 04.2023
Bergen Community College
No Degree from English Language
ADEX
BBA from International Business