Marco Thompson
Powder Springs,GA
Summary
Offering solid foundation in recruitment principles and keen interest in developing within this field. Contributes quick learning ability and detail-oriented mindset to understand and apply hiring best practices. Ready to use and develop communication and analytical skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Hiring Manager
Zaxbys
Powder Springs, GA
06.2024 - Current
- Conducted interviews to identify and select top talent for various positions.
- Developed and implemented training programs to enhance staff performance and retention.
- Collaborated with department heads to forecast staffing needs based on operational demands.
- Streamlined recruitment processes, reducing time-to-fill for open positions.
- Managed onboarding procedures, ensuring new hires acclimated effectively to company culture.
- Analyzed employee performance metrics to drive continuous improvement in hiring strategies.
- Fostered a positive workplace environment through regular feedback and team-building activities.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
Shift Leader
Firehouse Subs
Austell, GA
05.2023 - 05.2024
- Supervised team operations to ensure high-quality service and customer satisfaction.
- Trained new staff on food safety standards and operational procedures.
- Managed inventory levels, reducing waste through efficient stock management.
- Implemented training programs that enhanced team performance and productivity.
- Resolved customer complaints effectively, maintaining brand loyalty and reputation.
- Assisted in achieving sales targets through effective upselling techniques.
- Monitored compliance with health regulations, ensuring safe food handling practices.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
McEachern HighSchool
Powder Springs, GA05.2025
Skills
- Internal communications
- Onboarding processes
- Relationship building and management
- Training and mentoring
- Fast learner
- Great leading a team to success
Timeline
Hiring Manager
Zaxbys
06.2024 - Current
Shift Leader
Firehouse Subs
05.2023 - 05.2024
High School Diploma -
McEachern HighSchool