Marco Vazquez
SAN JOSE,CA
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
21
21
years of professional experience
Work History
Branch Manager
Keypoint Credit Union
01.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
Branch Manager
Chase Bank
08.2003 - 11.2018
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Relationship building and management
- Sales management
Timeline
Branch Manager
Keypoint Credit Union
01.2019 - Current
Branch Manager
Chase Bank
08.2003 - 11.2018
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