Marco Vazquez

· Partnered with HFCC-Towne Twin Village to support residents transitioning to stable housing, focusing on transforming tiny houses into homes.

· Guided residents through complex systems, providing case management services to help them access housing resources and navigate services effectively.

· Advocated for marginalized individuals, addressing stigma and fostering understanding within the mental health community to enhance residents' well-being.

· Managed a caseload of 12 high-intensity clients, providing comprehensive case management services and assisting clients in navigating complex systems, such as housing resources and government assistance programs.

· Delivered person-centered, culturally sensitive care, educating clients on available resources and helping them make informed decisions about their options, much like helping members understand health plans and benefits.

· Actively communicate with clients in both English and Spanish to ensure they were empowered to navigate and maximize available services, a key skill for educating diverse populations about healthcare options.

· Provided trauma-informed, person-centered care to chronically homeless adults, ensuring they understood available mental health services and resources.

· Led case management services, care coordination, and client education, ensuring accurate documentation and compliance.

· Collaborated with interdisciplinary teams to ensure clients received appropriate care and support.

· Assisted migrant families in navigating essential services, advocating on their behalf to ensure they understood their options and the resources available to them

· My role as a volunteer involved navigating essential services, advocating on behalf of individuals, and ensuring their comfort and understanding. I developed skills that are directly applicable to providing guidance and support to healthcare team members.

· Took a three-month sabbatical shortly after the global pandemic began in 2020, I adapted by adhering to safety guidelines and extending my sabbatical.

· Remained proactive by pursuing online certifications and mental health training to expand my expertise in case management and healthcare, ensuring continuous growth and preparing for future advocacy opportunities.

· Managed an extensive caseload of 200 clients in the Child, Adolescent, and Parenting Skills (CAPS) unit, providing care tailored to each individual's level of care.

· Conducted clinical screenings and assessments determine service eligibility and identify mental health symptoms in children and adolescents.

· Led the development of comprehensive recovery plans, facilitated rehabilitative skill-building sessions, and supported community integration to promote positive client outcomes.

· Delivered crisis intervention services during acute needs, ensuring timely and effective support while coordinating care and recovery pathways for clients' progress and well-being.

· Supported the case management team by job-shadowing, organizing caseloads, conducting eligibility screenings, scheduling service renewals, conducting home visits, arranging transportation to psychiatric hospitals, and maintaining accurate documentation of services provided.

· Assisted with crisis interventions and actively participated in case staffing with Licensed Professional Counselors (LPCs) to ensure comprehensive care.

· Supported case managers during summer camps and rehabilitative skills training groups, contributing to skill development and recovery.