Nicole Allen
San Antonio,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Aide II
Housing First Community Coalition
10.2024 - Current
- Improve clients' coping with routine life activities such as supplies,budgeting and rental payments.
- Determine needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitate communication between clients and other service providers.
- Speak with senior citizen groups to expand community engagement and program outreach.
- Collect monthly rent payments and other fees, always properly recording, and processing money.
- Inspect properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distribute and follow up on tenant renewal notices.
- Verified tenant incomes and other information to calculate tenant portion.
- Handle tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Keep meticulous records of correspondence between management and tenants.
Client Service Coordinator/Housing Liaison
Haven for Hope of Bexar County
11.2023 - 01.2025
- Facilitates communication with families experiencing homelessness reach a beneficial decision for their needs and gain permanent housing
- Work to help families access housing resources and services and to resolve housing issues
- Assist with housing search and placement
- Coordinate with case management staff to match and place households with available housing units, as well as assist them throughout the lease application
- Perform inspections of unit
- Actively seek, obtain, and maintain relationships with landlords for housing placement.
- Managed a case load of 15+ clients, providing support and guidance to ensure successful outcomes.
- Data entry in HMIS.
Front Desk Associate/Night Auditor
Econo Lodge
03.2023 - 12.2023
- Assist late-night guests, process check-ins and check-outs, and address other customer requests
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Property Manager
Adventure Stays
07.2022 - 01.2023
- Determining rates, marketing vacancies, and maintaining vacant rooms until filled
- Communicate with guests using the Airbnb account as well the concierge team, get to know guests, answer questions and coordinate their arrival and departure
- Ordering of amenities as well as upkeep with maintenance of property
- Optimize guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Solicit and review guest feedback and promptly resolved complaints.
- Plan and execute marketing activities to improve property brand and increase revenue.
Housekeeper
HHS Environmental Services, LLC
10.2021 - 01.2023
- Clean all areas of the hospital by performing routine cleaning of patient rooms, nursing units, offices, clinical areas, waiting areas, lobbies, lounges, restrooms, and corridors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
CSA - Customer Service Associate
Winner Aviation
01.2021 - 08.2021
- Provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage
- Also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Control Room Oper
Okaloosa Youth Academy
09.2019 - 10.2020
- Control the movement of youth and staff from different parts of the facility
- Operating the switchboard in the control room, which opens and shuts doors and gates in various parts of the facility
- Monitor all movement in various parts of the facility through closed circuit TV, radios and audio monitors, phone calls are also routed through the control room facility and transfer the calls to the right location
- Transport of youths
- Oversaw entry and exit of employees and visitors daily
- Checked and verified photo identification prior to granting facility access.
- Monitored employee activities, confirming compliance with security regulations.
- Update shift logs and produce daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
Assistant Executive Housekeeper
BeachBumBB
07.2016 - 03.2018
- Distributing supplies, enforcing quality cleaning, inspecting
- Supervise teams of 3-4 employees
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Worked well in a team setting, providing support and guidance.
Assistant Housekeeper
Comfort Inn & Suites
03.2013 - 03.2016
- Assign rooms, supply order, inspecting rooms, Assist Executive Housekeeper in daily upkeep, enforcing quality cleaning
- Worked with 10+ person housekeeping staff to maintain clean, organized Hotel facility.
- Inspected condition of all vacant rooms at beginning of shift.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
Front Desk Clerk
Comfort Inn & Suites
11.2011 - 03.2013
- Responsibilities Reservations; answering multiple lines, customer service
- Accomplishments I received many compliments and excellent comment cards regarding my customer service
Cashier, Server, Baker
Golden Corral
05.2005 - 11.2011
- -Server
- -Bakery
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Assistant Manager
Claire's
06.2006 - 04.2007
- Company Overview: Santa Rosa Mall
- Enforcing sales, stocking, and changing floor plans, opening and closing shifts.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Houskeeping
J&S Cleaning Services
04.2004 - 05.2005
- Keeping up with staff and cleaning properties
- Enforced quality cleaning
Shift Leader
McDonald's
01.2003 - 05.2005
- Customer service, assure cleanliness of restaurant, closing out shift, cashiering, working drive thru, prepare orders
Education
Diploma -
Crestview High School
Crestview, FL01.2004
Choice Technical School - Medical Administrative Specialist
Choice Technical School
06.2010
Skills
- Medical Terminology
- Management
- Housekeeping Supervisor
- Supervising experience
- Cash register
- Hospital
- Front desk
- Shift management
- Trauma Informed Care
- Medical Billing
- Customer service
- Property management
- Front Desk
- Guest relations
- HIPAA
- Microsoft Office
- Order fulfillment
- Medical Records
- Transcription
- Filing
- Customer Service
- Fair Housing regulations
- Typing
- Custodial experience
- Client assessment
- Records management
- First Aid/CPR
- Microsoft Word
- Clerical support
Certification
Driver's License, Choice Technical School, Medical Administrative Specialist, 01/01/09, 06/01/10, Keyboarding & Document Processing, Machine Transcription, Medical Terminology
Additional Information - Qualifications
Good customer service skills, Computer skills a plus
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Case Aide II
Housing First Community Coalition
10.2024 - Current
Client Service Coordinator/Housing Liaison
Haven for Hope of Bexar County
11.2023 - 01.2025
Front Desk Associate/Night Auditor
Econo Lodge
03.2023 - 12.2023
Property Manager
Adventure Stays
07.2022 - 01.2023
Housekeeper
HHS Environmental Services, LLC
10.2021 - 01.2023
CSA - Customer Service Associate
Winner Aviation
01.2021 - 08.2021
Control Room Oper
Okaloosa Youth Academy
09.2019 - 10.2020
Assistant Executive Housekeeper
BeachBumBB
07.2016 - 03.2018
Assistant Housekeeper
Comfort Inn & Suites
03.2013 - 03.2016
Front Desk Clerk
Comfort Inn & Suites
11.2011 - 03.2013
Assistant Manager
Claire's
06.2006 - 04.2007
Cashier, Server, Baker
Golden Corral
05.2005 - 11.2011
Houskeeping
J&S Cleaning Services
04.2004 - 05.2005
Shift Leader
McDonald's
01.2003 - 05.2005
Choice Technical School - Medical Administrative Specialist
Choice Technical School
Diploma -
Crestview High School
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