Guadalupe M Patino
Oak View,CA
Summary
Proven Case Aide II at Human Services Agency, adept in records management and relationship building, enhanced department efficiency and client service quality. Excelled in confidentiality adherence and teamwork, significantly contributing to a positive, results-driven work environment. Skilled in effective communication, ensuring seamless coordination across teams and with clients.
Overview
17
17
years of professional experience
Work History
Case Aide II
Human Services Agency
Ventura, CA
06.2007 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Mentored, trained and supported new staff members in office policies and procedures.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Contributed to a positive work environment by promoting effective communication among team members.
- Assisted clients with using library catalogs and software, providing training, and answering questions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees in training and procedures. maintained office supplies stocked up
Security Dispatcher
Ojai Valley Inn & Spa
Ojai, CA
01.2016 - 05.2017
Education
Nordhoff High School
Ojai, CA06.1988
Skills
- Transportation
- Relationship Building
- Health and safety
- Professional boundaries
- Case Planning
- Confidentiality adherence
- Records Management
- Referral Knowledge
- Program eligibility
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Security Dispatcher
Ojai Valley Inn & Spa
01.2016 - 05.2017
Case Aide II
Human Services Agency
06.2007 - Current
Nordhoff High School