Krysten Hawkinson
Colorado Springs
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate and strong advocate for those in need and committed to providing best possible service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Aide II
Teller County DHS - Child Welfare
02.2022 - Current
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Provided compassionate support during crisis situations, implementing de-escalation techniques when necessary.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Accomplished multiple tasks within established timeframes.
- Assisted in training new hotline advocates, sharing best practices and offering guidance as needed.
- Contributed to team meetings by sharing insights from recent calls, fostering a collaborative work environment that focused on continuous improvement.
- Ensured child safety by closely monitoring all visitation activities and addressing any concerns promptly.
- Contributed to continuous improvement efforts by participating in staff meetings, trainings, and workshops related to the field of supervised visitation services.
- Coordinated scheduling of visitations with multiple parties, ensuring consistent adherence to established guidelines and timeliness.
Personal Shopper
Walmart
08.2019 - 02.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Loaded and unloaded orders at customer's homes or locations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
Education
No Degree - Business Administration And Management
Strayer University
Washington, DCBachelor of Social Science - Social Work
Metropolitan State University of Denver
Denver, CO2026
High School Diploma -
Zion Benton Township High School
Zion05.2009
Skills
- Effective leader
- Administration knowledge
- Regulatory Compliance
- Policy Implementation
- Customer service experience
- Innovation and Creativity
- Critical Thinking
- Attention to Detail
- Task Delegation
- Dependability and Cooperation
- Decision-Making
- Analytical Thinking
- Photoshop
- Referral Knowledge
- Records Management
- Collaboration and Teamwork
- Active Listening
- Microsoft Office
- Youth Advocacy
Certification
- Childhood Trauma and Adversity Trainer Program Training - January 10th, 11th ,12th 2023
- Confidentiality Bootcamp Training - 12/28/2023
- Activating the Three Brains of Trauma Training - 2/14/2024
- Nonverbal Precursors to Violence Training - 6/26/2023
Timeline
Case Aide II
Teller County DHS - Child Welfare
02.2022 - Current
Personal Shopper
Walmart
08.2019 - 02.2022
No Degree - Business Administration And Management
Strayer University
Bachelor of Social Science - Social Work
Metropolitan State University of Denver
High School Diploma -
Zion Benton Township High School
- Childhood Trauma and Adversity Trainer Program Training - January 10th, 11th ,12th 2023
- Confidentiality Bootcamp Training - 12/28/2023
- Activating the Three Brains of Trauma Training - 2/14/2024
- Nonverbal Precursors to Violence Training - 6/26/2023
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