Olga Garcia
Camarillo,CA
Summary
Adept at fostering client relationships and managing sensitive information, I leveraged my skills in records management and effective communication at Ventura County Human Services Agency. My focus on program evaluation and development, coupled with a knack for multitasking, drove significant improvements in client service delivery and operational efficiency. Known for thorough documentation, confidentiality, and effective problem-solving. Proficient in implementing confidentiality protocols and documentation procedures to support effective case outcomes. Collaborative team player with focus on achieving impactful results and adapting to changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Aide II
Ventura County Human Services Agency
08.2010 - Current
- Proficient in CalSaws, MEDS, Microsoft Outlook,Google Docs, Zoom
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
- Contributed to program evaluation efforts through data collection, analysis, and presentation of findings to stakeholders.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Provided compassionate support during crisis situations, implementing de-escalation techniques when necessary.
- Conducted outreach efforts within the community to raise awareness about available services provided by the organization.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Monitored progress towards service plan goals.
- Facilitated communication between clients and other service providers.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Facilitated outreach activities to build community awareness.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Coordinated with local government to provide resources to clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Implemented and developed programs to address poverty and inequality.
- Collaborated with various stakeholders to promote social services.
- Administered and tracked client service payments.
Nutrition Assistant
Madera County Department of Social Services
02.2006 - 10.2009
- Proficient in State system ISIS for WIC program
- Proficient in state system CVIS for immunization records
- Instructed breastfeeding and nutrition courses to participants in a classroom setting
- Provided and educated New mothers with manual and electric breast pumps
- Provided the public with various resources and programs available
- Monitored participant progress and made necessary adjustments to nutrition plans.
- Provided support to dietitians by gathering and organizing patient information.
- Collaborated with healthcare team to ensure dietary compliance and participants satisfaction.
- Operated food preparation equipment to ensure safe and efficient meal production.
- Applied nutrition analysis software to evaluate and adjust meal plans.
- Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
- Developed and implemented community nutrition program to improve health outcomes and prevent disease.
- Improved client nutrition by developing personalized meal plans and dietary recommendations.
- Facilitated communication between dietitians and participants to optimize meal planning efforts.
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Developed nutrition plans addressing individual participants diabetes and food allergies.
- Conducted regular quality assurance checks on prepared meals to ensure adherence to nutritional standards.
- Monitored participants progress, documenting changes in health status and nutritional status.
- Assessed nutrition needs to determine best intervention and care.
- Provided nutritional counseling to participants and families to improve overall health and wellbeing.
- Improved participants understanding and adherence to dietary recommendations with personalized nutrition education sessions.
- Reduced food waste by implementing inventory management strategies, contributing to cost savings.
- Developed educational materials on nutrition, which increased patient engagement with their dietary plans.
- Educated participants and families on nutrition management.
- Preserved inventory of nutrition-related supplies and equipment.
- Conducted one-on-one nutritional counseling sessions with participants.
- Provided nutrition education and counseling to participants and families.
Education
in Progress -
California Lutheran University
Thousand Oaks, CA05-2026
Associate of Arts - History
Oxnard Community College
Oxnard, CA05-2002
High School Diploma -
Rio Mesa H.S.
Oxnard, CA06-1997
Skills
- Relationship building
- Confidentiality adherence
- Communication
- Customer service
- Time management
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Quality assurance
Certification
- First Aid Certification
- CPR/AED Certification
- CA Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Aide II
Ventura County Human Services Agency
08.2010 - Current
Nutrition Assistant
Madera County Department of Social Services
02.2006 - 10.2009
- First Aid Certification
- CPR/AED Certification
- CA Driver's License
in Progress -
California Lutheran University
Associate of Arts - History
Oxnard Community College
High School Diploma -
Rio Mesa H.S.
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