Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Thomas

Uniontown,PA

Summary

Enthusiastic Human Services student with a passion for supporting others through empathy, communication, and problem-solving. Experienced in fast-paced customer service roles and certified in CPR, First Aid, and child safety. Eager to apply interpersonal skills and dedication to a role that makes a difference in people's lives.

Experienced with client support in social services, ensuring efficient case management processes. Utilizes strong organizational and communication skills to assist case managers. Knowledge of confidentiality protocols and documentation procedures to support effective case outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Aide II

JusticeWorks YouthCare
05.2025 - Current
  • Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
  • Conducted Supervised Visitations through CYS
  • Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
  • Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
  • Monitored client progress towards goals, adjusting intervention strategies as needed based on feedback from team members and clients themselves.
  • Served as a liaison between clients and community resources, facilitating access to essential services.
  • Managed caseload efficiently through time-management skills and task prioritization techniques.
  • Prepared comprehensive reports on case activities for supervisor review and analysis.

Intern

Twin Pines Family Services
05.2025 - 08.2025
  • Collaborated with other agencies to provide a wide range of services for foster families and their children.
  • Increased awareness about the importance of permanency planning by organizing workshops and informational sessions on adoption processes within the community.
  • Contributed to a positive work environment by actively participating in staff meetings, sharing ideas, and offering constructive feedback on program initiatives.
  • Maintained detailed records on each child''s history, medical information, and educational progress while in foster care.
  • Conducted regular home visits to ensure safety and stability within foster homes.
  • Assisted in recruiting new foster parents through targeted outreach efforts and public presentations about the program''s benefits and requirements.

Crew Member

Dairy Queen
02.2022 - 08.2025
  • Greeted customers in a friendly and professional manner, ensuring satisfaction
  • Performed cashier duties handling payments, issuing change, and counting back money to customers
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Cross-trained in multiple positions in the store
  • Handled customer complaints in a professional manner
  • Followed all safety procedures
  • Utilized problem solving skills when resolving conflicts between team members or customers
  • Trained new employees regarding company policies and food preparation procedures

Crew Member

Dunkin
04.2020 - 12.2021
  • Prepared daily food items and made food and drinks such as breakfast sandwiches, donuts, coffee beverages, and frozen drinks while using proper safety precautions
  • Brewed coffee and tea and made special requests
  • Balanced receipts and payments in cash registers
  • Baked and decorated donuts and bagels

Education

Human Services Major, Psychology, Child Development, Human Resources

Waynesburg University
05.2026

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Albert Gallatin High School
06.2022

Skills

  • Empathy & Active Listening
  • Conflict Resolution & Problem Solving
  • CPR, First Aid, and Safety Certified
  • Verbal & Written Communication
  • Teamwork & Leadership
  • Relationship building
  • Professional boundaries
  • Confidentiality adherence
  • Records management

Certification

  • CPR & First Aid Certified
  • ServSafe Certified
  • Child Abuse Clearance
  • FBI fingerprinting Clearance
  • PA State Police Clearance

Timeline

Case Aide II

JusticeWorks YouthCare
05.2025 - Current

Intern

Twin Pines Family Services
05.2025 - 08.2025

Crew Member

Dairy Queen
02.2022 - 08.2025

Crew Member

Dunkin
04.2020 - 12.2021

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Albert Gallatin High School

Human Services Major, Psychology, Child Development, Human Resources

Waynesburg University

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