Marco Vidal
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
DIRECTOR OF OPERATIONS
INVERSIONES TEK BUILDING SAC
12.2018 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
CONSULTANT - PROFESSIONAL ADVISOR
MARCO VIDAL
08.2014 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
- Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
GENERAL MANAGER, ADMINISTRATION
MV SERVICE TECHNICAL SUPPORT - SETESU
10.2020 - 12.2023
- Ensured regulatory compliance through thorough audits and risk assessments, mitigating potential issues proactively.
- Established clear performance metrics, monitoring progress towards organizational goals regularly.
- Expanded market presence by forging strategic partnerships that led to mutually beneficial outcomes for all parties involved.
- Collaborated closely with other department heads to ensure seamless coordination of projects across the organization.
- Improved customer satisfaction with high-quality service standards and timely issue resolution.
- Fostered a positive work culture by promoting teamwork, transparent communication, and employee recognition programs.
- Led a team of professionals to consistently meet performance targets and deliver outstanding service.
- Reduced operational costs with effective budget management and resource allocation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
PRODUCT AND AFTER-SALES MANAGER
ESAB - COLFAX / SOLDEX SA
01.2018 - 12.2019
- Collaborated with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
- Expanded market reach by developing strategic partnerships with complementary businesses in the industrial and mining sector.
- Optimized resource allocation by closely monitoring workload distribution among technicians, reducing bottlenecks and wait times for customers.
- Spearheaded the development of an online portal that streamlined appointment scheduling and communication between clients and the department in 5 conuntries in latin america.
- Identified upsell opportunities through regular analysis of customer feedback and purchase data.
- Established clear performance metrics to monitor staff progress and identify areas for improvement.
- Enhanced customer satisfaction by implementing efficient aftersales processes and timely followups.
- Reduced costs by negotiating better contracts with vendors and optimizing inventory management.
- Established team priorities, maintained schedules and monitored performance.
SENIOR COMMERCIAL MANAGER
G&G GROUP - ARQUITECTOS SAC
06.2016 - 07.2017
- Presented regular performance reports to executive leadership, providing valuable insights into commercial activities that informed strategic decisionmaking.
- Spearheaded the development of innovative product offerings based on customer feedback and market trends, driving increased sales volume.
- Implemented strategic pricing models, optimizing profit margins without compromising client relationships.
- Evaluated competitor strategies to ensure our offerings remained relevant and competitive in the marketplace.
- Increased profitability by negotiating favorable contract terms with suppliers and clients.
- Championed continuous improvement initiatives, resulting in streamlined operations and increased efficiency across the organization.
- Mentored junior staff members, fostering their professional development and contributing to a high-performing team culture.
- Optimized supply chain operations through careful vendor selection, inventory management, and cost control measures.
- Managed budgets effectively, reducing operational costs while maintaining quality standards.
SENIOR COMMERCIAL MANAGER
SWIFT TRADING SA
09.2014 - 12.2015
- Presented regular performance reports to executive leadership, providing valuable insights into commercial activities that informed strategic decisionmaking.
- Spearheaded the development of innovative product offerings based on customer feedback and market trends, driving increased sales volume.
- Implemented strategic pricing models, optimizing profit margins without compromising client relationships.
- Evaluated competitor strategies to ensure our offerings remained relevant and competitive in the marketplace.
- Increased profitability by negotiating favorable contract terms with suppliers and clients.
- Collaborated with marketing teams to develop targeted campaigns that generated significant interest from prospective clients.
- Delivered successful sales presentations to key stakeholders, resulting in increased revenue.
COMMERCIAL AND BUILDINGS MANAGER
CORPORACION VIDRIO GLASS SAC
10.2012 - 08.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Assisted in organizing and overseeing assignments to drive operational excellence.
HEAD OF MARKETING AND SALES
ARQUITECTURA TRANSPARENTE SA
01.2009 - 09.2012
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Collaborated with sales teams to develop integrated promotional campaigns that increased overall revenue growth.
- Enhanced customer engagement with targeted social media strategies and content creation.
- Conducted comprehensive market research to identify emerging trends and capitalize on new opportunities.
- Analyzed competitive landscape, identifying potential threats and opportunities for strategic positioning in the marketplace.
- Established strong relationships with key industry influencers to elevate brand reputation.
- Implemented data-driven decision-making processes to guide innovative marketing strategies.
- Led a team of marketing professionals for successful product launches and promotions.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Oversaw corporate events planning, creating memorable experiences for clients that strengthened partnerships and loyalty levels.
- Identified value propositions and key messages for company marketing campaigns.
Education
MBA - Business Administration And Management
UPC - Peruvian University of Applied Sciences
Lima, Peru07.2013
Bachelor of Arts - International Business
UPC - Peruvian University of Applied Sciences
Lima, Peru05.2011
Bachelor of Arts - Business Administration
UPC - Peruvian University of Applied Sciences
Lima, Peru12.2009
Associate of Arts - Marketing Professional
IPM - Peruvian Institute of Marketing
Lima, Peru06.1998
Skills
Operational Efficiency
Operations Oversight
Strategic Planning
Strategic planning and execution
Cost Control
Process Improvement
Teamwork and Collaboration
Decision-Making
Customer Service Management
KPI Tracking
Timeline
GENERAL MANAGER, ADMINISTRATION
MV SERVICE TECHNICAL SUPPORT - SETESU
10.2020 - 12.2023
DIRECTOR OF OPERATIONS
INVERSIONES TEK BUILDING SAC
12.2018 - Current
PRODUCT AND AFTER-SALES MANAGER
ESAB - COLFAX / SOLDEX SA
01.2018 - 12.2019
SENIOR COMMERCIAL MANAGER
G&G GROUP - ARQUITECTOS SAC
06.2016 - 07.2017
SENIOR COMMERCIAL MANAGER
SWIFT TRADING SA
09.2014 - 12.2015
CONSULTANT - PROFESSIONAL ADVISOR
MARCO VIDAL
08.2014 - Current
COMMERCIAL AND BUILDINGS MANAGER
CORPORACION VIDRIO GLASS SAC
10.2012 - 08.2014
HEAD OF MARKETING AND SALES
ARQUITECTURA TRANSPARENTE SA
01.2009 - 09.2012
MBA - Business Administration And Management
UPC - Peruvian University of Applied Sciences
Bachelor of Arts - International Business
UPC - Peruvian University of Applied Sciences
Bachelor of Arts - Business Administration
UPC - Peruvian University of Applied Sciences
Associate of Arts - Marketing Professional
IPM - Peruvian Institute of Marketing
Similar Profiles
Alessandra GamarraAlessandra Gamarra
Account Manager at Asesoria E Inversiones MUVA SACAccount Manager at Asesoria E Inversiones MUVA SAC
Lissi GudielLissi Gudiel
Sales Manager at Inversiones Esencia Andina SACSales Manager at Inversiones Esencia Andina SAC
Carlos Fox Cuba CuriCarlos Fox Cuba Curi
ADMINISTRADOR at INVERSIONES TORERO SAC (CHOZA NAUTICA SAN BORJA )ADMINISTRADOR at INVERSIONES TORERO SAC (CHOZA NAUTICA SAN BORJA )