Marco Navarro

Monitored production and KPIs

• Monitored department UPH
• Trained new incoming Supervisors and Managers.
• Managed entirety of second shift while simultaneously training two new Supervisors.
• Supervised at team of 80+ associates during Peak Season.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Motivated and trained employees to maximize team productivity.
• Monitored supply chain and managed logistics functions for company.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Directed associate warehouse teams to process outbound shipments with speed and accuracy.
• Managed internal operational standards and productivity targets.
• Supervised a daily team of 20+ associates.
• Analyzed department metrics and performance and reported findings to management.
• Maintained continuous client communication through emails, calls and meetings.
• Instituted new lead and clerk roles that increased production and client satisfaction.
• Managed department hours and associates in accordance to company budgets.
• Implemented associate training spreadsheet for inter-company communication in preparation for staff plans.
• Implemented daily plans based on client forecast.
• Communicated with client and carriers for order shipping.
• Leading logistics processes for B2C and B2B shipping
• Implemented team cross training for maximum productivity and saving company costs.
• Oversaw and interviewed new potential associates for key company goals.
• Provided daily budget and production updates to my direct manager.
• Implemented new 5s initiatives for safety and quality in accordance to OSHA regulation.
• Provided departmental updates to SQDCP lean practices.

• Supervised daily activities in accordance to SOPs.
• Supervised and managed teams of 15 - 20 associates.
• Held team accountable to standards of Safety, Quality, and Productivity.
• Performed quality control and monitored production efforts.
• Performed order resolution and quality resolution.
• Maintained client communication with daily updates and statuses.
• Implemented new order resolution methods for increased productivity.
• Managed and allocated staff and material resources to meet production goals.
• Maintained 5s initiatives in accordance to company and OSHA policies.
• Trained new incoming Forklift Operators.
• Standardize production procedures per work area and client.
• Created and updated company SOPs.
• Worked closely with my direct Supervisors and Managers for staff planning in accordance to business needs.