Marcos Atuncar
Clifton,NJ
Summary
Motivated IT professional with practical experience in technical support and help desk operations. A recent graduate from the New Jersey Institute of Technology, I am passionate about delivering effective IT solutions and providing excellent customer service. Eager to embrace new challenges, I am committed to continuous learning and contributing to a team-driven environment that fosters growth and success.
Overview
1
1
year of professional experience
Work History
Help Desk Analyst
Prudent Publishing
400 N Frontage Rd, Landing, NJ 07850
05.2024 - Current
- Provided Tier 1 IT support to internal users through desk-side assistance and remote troubleshooting.
- Utilized Spiceworks to manage and prioritize support tickets, ensuring timely and efficient resolution of issues.
- Led onboarding processes by creating email inboxes and setting up user accounts, ensuring seamless integration for new hires.
- Collaborated with IT team members to identify trends in user issues, leading to proactive solutions and reduced recurring problems.
- Played a key role in offboarding, securely deactivating accounts and maintaining controlled access environments.
- Documented all support interactions and resolutions, contributing to a knowledge base for continuous service improvement.
- Provided technical assistance with Sage X3 for order management and Citrix Director for monitoring virtual applications, enhancing business operations.
HELP DESK INTERN
Prudent Publishing
Ridgefield Park
08.2023 - 05.2024
- Managed support requests using Spiceworks, resolving issues efficiently.
- Created and managed user accounts in Active Directory.
- Assisted in offboarding processes to ensure secure account closure.
- Administered Sage X3 for order management and user account creation.
- Monitored Citrix Virtual Apps and Desktops using Citrix Director.
- Configured PCs/laptops to company standards and troubleshot Windows server issues.
- Provided technical support via email for hardware/software troubleshooting.
- Utilized Microsoft Teams and Genesys Cloud for communication and issue resolution.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ05.2024
Associate of Science - General Studies
Bergen County Community College
Paramus, NJ08.2022
Skills
- Technical Support
- Active Directory Management
- Software Configuration
- Microsoft Office Suite
- Logging support tickets
- User Onboarding & Offboarding
Timeline
Help Desk Analyst
Prudent Publishing
05.2024 - Current
HELP DESK INTERN
Prudent Publishing
08.2023 - 05.2024
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Associate of Science - General Studies
Bergen County Community College