Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcos Atuncar

Clifton,NJ

Summary

Motivated IT professional with practical experience in technical support and help desk operations. A recent graduate from the New Jersey Institute of Technology, I am passionate about delivering effective IT solutions and providing excellent customer service. Eager to embrace new challenges, I am committed to continuous learning and contributing to a team-driven environment that fosters growth and success.

Overview

1
1
year of professional experience

Work History

Help Desk Analyst

Prudent Publishing
05.2024 - Current
  • Provided Tier 1 IT support to internal users through desk-side assistance and remote troubleshooting.
  • Utilized Spiceworks to manage and prioritize support tickets, ensuring timely and efficient resolution of issues.
  • Led onboarding processes by creating email inboxes and setting up user accounts, ensuring seamless integration for new hires.
  • Collaborated with IT team members to identify trends in user issues, leading to proactive solutions and reduced recurring problems.
  • Played a key role in offboarding, securely deactivating accounts and maintaining controlled access environments.
  • Documented all support interactions and resolutions, contributing to a knowledge base for continuous service improvement.
  • Provided technical assistance with Sage X3 for order management and Citrix Director for monitoring virtual applications, enhancing business operations.

HELP DESK INTERN

Prudent Publishing
08.2023 - 05.2024
  • Managed support requests using Spiceworks, resolving issues efficiently.
  • Created and managed user accounts in Active Directory.
  • Assisted in offboarding processes to ensure secure account closure.
  • Administered Sage X3 for order management and user account creation.
  • Monitored Citrix Virtual Apps and Desktops using Citrix Director.
  • Configured PCs/laptops to company standards and troubleshot Windows server issues.
  • Provided technical support via email for hardware/software troubleshooting.
  • Utilized Microsoft Teams and Genesys Cloud for communication and issue resolution.

Education

Bachelor of Science - Information Technology

New Jersey Institute of Technology
Newark, NJ
05.2024

Associate of Science - General Studies

Bergen County Community College
Paramus, NJ
08.2022

Skills

  • Technical Support
  • Active Directory Management
  • Software Configuration
  • Microsoft Office Suite
  • Logging support tickets
  • User Onboarding & Offboarding

Timeline

Help Desk Analyst

Prudent Publishing
05.2024 - Current

HELP DESK INTERN

Prudent Publishing
08.2023 - 05.2024

Bachelor of Science - Information Technology

New Jersey Institute of Technology

Associate of Science - General Studies

Bergen County Community College
Marcos Atuncar