Marcos Campos

• Led cross-functional teams in project management initiatives, ensuring alignment with organizational goals and objectives.
• Streamlined operational processes, enhancing service delivery to clients and improving overall efficiency.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Developed strategic partnerships with community organizations, expanding outreach and resource availability for clients.
• Analyzed operational data to identify trends, driving continuous improvement and informed decision-making across departments.
• Oversaw compliance with regulatory standards, safeguarding quality of services provided to individuals with disabilities.
• Established performance metrics, tracking progress and facilitating accountability among team members and stakeholders.
• Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
• Established performance goals for department and outlined processes for achievement.
• Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.

• Directed operational strategies to enhance service delivery across multiple regions.
• Developed training programs to improve staff performance and client engagement.
• Analyzed performance metrics to drive continuous improvement initiatives within operations.
• Oversaw compliance with regulatory requirements, ensuring quality standards in service delivery.
• Facilitated conflict resolution among staff and stakeholders, promoting a collaborative work environment.
• Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
• Enhanced employee satisfaction with targeted training programs and professional development opportunities.
• Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Implemented process improvements that increased productivity while maintaining high levels of service quality.
• Mentored and coached team members to foster productive and engaging a work environment.
• Established and monitored quality assurance standards to achieve operational excellence.
• Trained and guided team members to maintain high productivity and performance metrics.

• Developed and delivered customized training programs for diverse employee groups.
• Collaborated with management to identify training needs and improve employee performance.
• Facilitated workshops enhancing staff knowledge on disability services and compliance regulations.
• Evaluated effectiveness of training sessions through feedback and assessments.
• Analyzed training outcomes to inform strategic decisions, driving improvements in service delivery standards.
• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed training programs to meet company objectives.
• Developed engaging and entertaining presentations to maintain employee attention and improve the impact of training.
• Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
• Monitored employee progress and gave feedback to management and additional training requirements.
• Created training programs and instructional materials to further educate personnel.
• Developed effective training manuals, modules and teaching aids.
• Coordinated with subject matter experts to ensure training material accuracy and relevance.
• Leveraged feedback from training sessions to continuously refine and improve training strategies.
• Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
• Wrote training manual for office positions according to strict company guidelines and regulatory requirements..

• Executed efficient order fulfillment using Shipt app to provide timely deliveries to customers.
• Coordinated with local retailers to ensure product availability and quality for customer orders.
• Provided exceptional customer service by communicating effectively and resolving issues promptly.
• Streamlined delivery routes to enhance efficiency and reduce overall delivery times.
• Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
• Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.

• Assessed training needs and tailored content to enhance learner engagement and outcomes.
• Developed and delivered comprehensive training programs for diverse healthcare topics.
• Facilitated workshops that improved staff knowledge of compliance and regulatory standards.
• Collaborated with cross-functional teams to design innovative instructional materials and resources.
• Collaborated with subject matter experts to create accurate training content.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Developed job-specific competencies and performance standards.

Supported onboarding training for new employees within department to maintain consistent departmental readiness.

Provided subject-matter guidance to HCS staff to support resolution of Star Plus Waiver inquiries.

Provided on-demand training for STAR Plus Waiver leadership and staff to support program operations.

Supported case manager onboarding through star plus training for Dallas staff members.

● Assigned, tracked, and processed Star Plus Waiver assessments to Texas Medicaid, Healthcare Partnership, and Program Support Unit, ensuring timely compliance with state requirements

Reviewed and validated all documents for HHS compliance prior to submission to maintain regulatory adherence, reduce resubmission needs, and eliminate state fines.

Managed Star Plus waiver paperwork processing to support state deadline compliance and member eligibility for the Star Plus waiver program.

Partnered with management and the Star Plus Waiver specialist team to refine internal processes and support operational alignment.

Responded to state inquiries within established timeframes.

Completed various State reports and internal reports.

Developed updated job aides and standard operating procedures to support consistent processing of assessments across department workflows.

● Created a new design for the Waiver Request Management System and worked with management and IT regarding testing of the new system

● Developed multiple job aides to assist staff in daily tasks and Standard Operating Procedures for the department

Assigned, tracked, and processed STAR Plus waiver assessments for multiple state agencies, including Texas Medicaid and Healthcare Partnership, and supported STAR Plus Support Unit operations.

Reviewed and validated state compliance requirements across all submitted documents prior to submission to reduce fines and resubmission needs.

Processed Star Plus waiver paperwork timely to help members become or remain eligible for the program and gain additional income per month.

Collaborated with IT staff on two-year requirements-gathering effort to develop web-based application and implement more than 40 Star Plus Waiver program tracking reports.

Verified new application and reports through targeted testing following each update or correction to maintain data integrity.

Partnered with IT staff to refine application and reporting components for more accurate information delivery.

Developed training documents for staff and management to support consistent application use and standardized work processes.

Delivered retraining to staff and management with each application update to maintain readiness.

Partnered with management to establish department workflow processes and application workflow standards to support department operations.

Worked with management and IT staff to design and implement financial reporting functionality within the application for HHS payment verification.

Handled member calls to support access to eligibility and care-related information for general inquiries.

Dispatched educational materials, including power of attorney and advance directives forms, and supporting paperwork to members upon care coordinator request to support care coordination processes.

Maintained complete member contact records in member electronic file and communicated via Lotus Notes with appropriate members of the healthcare team.

Processed authorization requests by creating and duplicating authorizations for care coordinators and medical/home health companies.

Developed training materials for employees to maintain job function proficiency.