Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Education and Training
Timeline
Generic

Marcos Cepeda

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Perez Construction
09.2024 - 07.2025
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Organized special events such as conferences or training sessions for employees.

Laborer Supervisor

Capitol Services LLC
05.2022 - 09.2024
  • Supervised and coordinated the activities of laborers in a safe, efficient manner.
  • Trained new employees on policies and procedures related to job duties.
  • Ensured that all safety protocols were followed while performing tasks.
  • Monitored employee performance, identified areas of improvement and provided feedback.
  • Developed and implemented schedules for assigned labor crews.
  • Maintained accurate records of labor hours and overtime pay for payroll purposes.
  • Provided guidance to laborers in order to complete projects efficiently and effectively.
  • Planned daily work assignments based on priority and availability of resources.

Sales Associate

Advanced Auto Parts
05.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier Receptionist

Commonwealth Honda
01.2020 - 05.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Supervisor

Auto Zone
02.2017 - 01.2020
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Education

High School Diploma -

City As School
06.2012

Skills

  • Activity Monitoring
  • Safety Management
  • Work Scheduling
  • Specifications Conformance
  • Staff Training
  • Laborer Oversight
  • Resource Management
  • Team Leadership
  • Problem-Solving
  • Training & Development
  • Planning
  • Networking
  • Verbal Communication[Audio course- A citizen digital, citizen an activism of digital,coaching- Basic tools, Quality of service's, Elaboration of formulation project,Plan of business base, Orientation an attention to user base, administration of website (Community manager) ] certified
  • Interpersonal Communication
  • Microsoft Office
  • Teamwork and Collaboration
  • Microsoft Word
  • Multitasking
  • Computer Skills
  • Verbal and written communication
  • Documentation and reporting
  • Relationship building

Certification

  • Edicion De Paginas Web base
  • Administracion De redes Sociales ( Community Manager)
  • Dispositivos y Herramientas Para La Comunicacion Digital
  • Orientacion y Atencion al Usuario Base
  • Plan De Negocio Base
  • Elaboracion y Formulacion de Proyectos
  • Calidad De Servicio
  • Coaching- Herramientas Basicas
  • Ciudadania y Activismo Digital ( Ciberactivismo)
  • Audio Curso- Un Ciudadano Digital

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Education and Training

other,other

Timeline

Manager

Perez Construction
09.2024 - 07.2025

Laborer Supervisor

Capitol Services LLC
05.2022 - 09.2024

Sales Associate

Advanced Auto Parts
05.2021 - 05.2022

Cashier Receptionist

Commonwealth Honda
01.2020 - 05.2021

Supervisor

Auto Zone
02.2017 - 01.2020

High School Diploma -

City As School

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