MARCOS ESCOBEDO
New Braunfels,TX
Summary
Experienced leader with a strong background in customer operations, workforce planning, and team development. Proven ability to lead teams, strengthen customer relationships, and drive operational success through collaboration, coaching, and strategic problem-solving. Recognized for developing employees, improving customer experiences, and implementing process improvements that support business objectives. Known for a hands-on leadership style that fosters accountability, builds trust, and creates a positive, engaged team culture focused on continuous improvement and achieving results.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
HD Supply
02.2026 - Current
- Built strong customer relationships through trust and personalized service.
- Identified customer needs and delivered tailored solutions.
- Developed long-term partnerships that increased customer loyalty.
- Provided an exceptional customer experience through proactive support.
- Contributed to business growth by creating value for customers.
SENIOR WORKFORCE COORDINATOR
HD Supply
12.2021 - Current
- Led workforce planning and scheduling to ensure optimal staffing and consistent achievement of service level goals.
- Provided staffing updates and strategic recommendations to the Director of Customer Care to support service performance and operational needs.
- Coached and developed associates to improve performance, productivity, and engagement.
- Fostered a culture of accountability, collaboration, and continuous improvement across the team.
- Mentored and supported team members in their professional growth, helping build confidence, skills, and overall team effectiveness.
CUSTOMER SERVICE LEAD
HD Supply
01.2018 - 12.2021
- Coached and mentored employees to support professional development and team success.
- Led daily operations and promoted a culture of teamwork and accountability.
- Trained and onboarded new associates, helping them build confidence and job knowledge.
- Managed complex customer concerns while maintaining high service standards.
- Collaborated with leadership to drive performance improvements and support organizational goals.
CUSTOMER SERVICE REPRESENTATIVE
HD Supply
06.2015 - 01.2018
- Delivered outstanding customer support while building strong customer relationships.
- Resolved customer inquiries and issues related to orders, product availability, and shipping.
- Collaborated with warehouse, sales, and supply chain teams to ensure timely issue resolution.
- Demonstrated strong problem-solving skills and a commitment to customer satisfaction.
- Advanced into a leadership role based on performance, reliability, and dedication to service excellence.
Education
High School Diploma -
NEW BRAUNFELS HIGH SCHOOL
New Braunfels, TX01-2000
Skills
- Led and developed high-performing teams
- Coached employees to improve performance and engagement
- Promoted accountability, collaboration, and growth
- Optimized staffing and workforce planning
- Built strong customer and stakeholder relationships
- Led change initiatives and process improvements
- Analyzed performance metrics to drive results
- Talent development
Accomplishments
- Promoted into increasing levels of responsibility, demonstrating strong leadership and a commitment to organizational success.
- Served as a subject matter expert during executive call observations, demonstrating effective resolution of high-impact customer escalations.
- Recognized with multiple Big Deal Awards for building team engagement, coaching associates, and fostering a culture of collaboration and support.
- Named Associate of the Quarter (2025) for consistently demonstrating leadership, exceptional performance, and a commitment to organizational goals.
- Collaborated with leadership to execute workforce strategies that achieved service, performance, and business objectives.
- Coached, mentored, and developed associates, fostering a culture of growth, accountability, and engagement.
- Built strong relationships across teams and departments to support collaboration and organizational effectiveness.
- Led the resolution of complex customer and operational challenges while maintaining high service standards.
- Drove process improvements and cross-functional initiatives that enhanced efficiency and team performance.
- Leveraged data and workforce insights to support strategic decision-making and continuous improvement.
Timeline
Inside Sales Representative
HD Supply
02.2026 - Current
SENIOR WORKFORCE COORDINATOR
HD Supply
12.2021 - Current
CUSTOMER SERVICE LEAD
HD Supply
01.2018 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
HD Supply
06.2015 - 01.2018
High School Diploma -
NEW BRAUNFELS HIGH SCHOOL