Marcos Favela
Summary
Dynamic healthcare professional with extensive experience in Cerner and Epic EHR systems for multi-specialty scheduling and insurance verification. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Known for reliability and a proactive approach to addressing challenges and meeting goals. Proven ability to enhance patient flow and communication, leveraging strong technical skills and exceptional interpersonal abilities to ensure compliance and optimize care coordination.
Overview
12
12
years of professional experience
Work History
Patient Transport Driver
Keck Medicine Of USC
01.2023 - 12.2025
- Delivered medical supplies, equipment, and essential materials across hospital departments, ensuring timely and accurate distribution
- Coordinated with nursing staff, physicians, and department personnel to support efficient patient flow and minimize delays
- Responded to urgent and high-priority transport requests in fast-paced environments, including ER and critical care units
- Sanitized transport equipment and adhered to infection control, HIPAA, and hospital safety regulations
PBX Operator
UCI Medical Center
01.2020 - 12.2025
- Managed hospital-wide PBX operations and emergency communications
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department
- Utilized Epic EHR to enter and validate patient demographics and insurance in real time
- Performed rapid ED registration for walk-ins, EMS arrivals, and trauma activations
- Served as a central communications hub during hospital-wide alerts and critical incidents
- Routed clinical and administrative calls with high accuracy during critical incidents
- Maintained call logs and time-sensitive documentation
- Collaborated closely with physicians, nurses, and charge staff to support patient flow
- Executed Code Blue, Stroke, STEMI, Rapid Response, and other emergency activations
ER Registration Representative
Tenet
12.2016 - 01.2020
- Served as a reliable point of contact for patients and family members, addressing inquiries and directing concerns to appropriate personnel when necessary.
- Provided compassionate support to families during difficult situations, enhancing overall patient experience.
- Maintained accurate patient records, ensuring timely billing and reimbursements for services rendered.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Radiology Administrative Assistant
Lakewood Regional Medical Center
01.2015 - 12.2016
- Scheduled diagnostic imaging exams and coordinated urgent cases
- Verified orders, insurance, and authorizations
- Assisted with patient preparation, transport, and departmental workflow
- Handled high-volume inbound and outbound calls related to imaging scheduling and coordination
- Organized and maintained patient records, ensuring accuracy and compliance with HIPAA regulations.
Radiology Administrative Assistant
Doctors Medical Center
01.2014 - 12.2014
- Supported diagnostic imaging services for X-ray, CT, MRI, and Ultrasound procedures
- Scheduled imaging exams and organized daily departmental workflow
- Managed high call volumes, responding to patient and provider inquiries
- Verified insurance eligibility and assisted with authorizations
- Transported patients safely and maintained accurate imaging records
- Ensured a clean, compliant radiology environment and professional patient experience
Education
High School Diploma -
James C. Enochs High School
Modesto, CA06-2014
Skills
- Conversational Spanish
Languages
Spanish
Professional Working
Timeline
Patient Transport Driver
Keck Medicine Of USC
01.2023 - 12.2025
PBX Operator
UCI Medical Center
01.2020 - 12.2025
ER Registration Representative
Tenet
12.2016 - 01.2020
Radiology Administrative Assistant
Lakewood Regional Medical Center
01.2015 - 12.2016
Radiology Administrative Assistant
Doctors Medical Center
01.2014 - 12.2014
High School Diploma -
James C. Enochs High School