Marcos Garcia
Brownsville
Summary
Proficient in handling a wide range of customer inquiries via phone, email, and in person.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Youth Care Worker
Southwest Key Programs- Casa Padre
Brownsville
11.2024 - 03.2025
- Supervised volunteer personnel, delivering in-depth training and mentoring.
- Provided crisis intervention services during times of distress or emergency situations.
- Built trust and rapport with clients.
- Implemented individualized care plans to support emotional and behavioral growth.
- Facilitated group activities that promote socialization skills among youth in care.
- Supported and encouraged academic performance to help youth achieve educational goals.
- Documented child progress, reporting extreme changes in behavior.
Fulltime
Walmart Super Center
Brownsville
01.2022 - 01.2023
- Unload trucks.
- Sort products in the backroom.
- Stock products on shelves.
- Ensure aisles are neat and area is clean.
- Engage vendors and drivers with a positive attitude.
- Greet customers and answer their questions.
Part time
Kids University Learning Center
01.2021 - 01.2022
- Patience and ability to keep up with the demand of children of all ages.
- Multitasking with adaptability.
- Flexibility to adapt to scheduled and tasks.
- Strong customer service with Clear Communication Skills.
Customer Service Assistant
HEB Grocery Store
Brownsville
06.2020 - 07.2021
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
- Assisted customers with bagging purchases, ensuring items were secured and handled with care.
- Educated customers on store's bagging policies, including options for reusable bags.
- Assisted customers with getting groceries loaded in vehicles.
- Facilitated smooth transitions during shift changes to maintain service quality.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Monitored parking lot for security issues related to carts and reported concerns to management.
Education
High School Diploma -
James Pace Early Collage High School
01.2021
Skills
- Punctuality
- Patience
- Customer Service
- Computer Skills
- Phone Etiquette
- Adaptability
- Multitasker
- Fluent Bilingual
- Conflict resolution
- Client rapport building
- Time management
- Problem solving
- Professionalism
Timeline
Youth Care Worker
Southwest Key Programs- Casa Padre
11.2024 - 03.2025
Fulltime
Walmart Super Center
01.2022 - 01.2023
Part time
Kids University Learning Center
01.2021 - 01.2022
Customer Service Assistant
HEB Grocery Store
06.2020 - 07.2021
High School Diploma -
James Pace Early Collage High School