Experience in customer service and sales. Skilled in building relationships and understanding customer needs. Strong communication and interpersonal skills. Committed to providing superior customer service.
Hi, I’m
MARCOS GUERRA
Sales
Coral Gables,FL
Summary
Work History
VEO TechnologiesMiami, FL
Outside Sales
01.2022 - Current
Job overview
- Manage sales leads and opportunities through different CRM systems
- Collaborate with marketing team to create campaigns and strategies to increase sales
- Achieved or exceeded company-defined sales quotas.
- 80 - 100 calls per day
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Monitored competitor activities to maintain competitive advantage
Enjoy TechnologiesMiami, FL
Sales
07.2019 - 12.2021
Job overview
- Provided exceptional customer service by delivering personalized solutions for AT&T, Sonos, and Apple customers.
- Consistently exceeded weekly sales goals and ranked among top 3 performers
- Led Mentor Program for Miami Team, coaching and training junior team members to develop their sales and customer service skills.
- Demonstrated strong communication and leadership skills through Mentor Program.
FanaticsMiami, FL
Customer Support Manager
02.2016 - 07.2019
Job overview
- Managed team of customer support representatives, providing coaching and training
- Developed and implemented new processes and procedures that improved team productivity
- Analyzed customer support data and feedback to identify trends and areas for improvement
- Utilized customer relationship management (CRM) software and other support tools
AT&T U
Sales Manager
01.2012 - 01.2016
Job overview
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
Miami Dade CollegeMiami, FL
Bachelor from Business Leadership Project Management
University Overview
Skills
- Sales and Account Management
- Communication
- Leadership
- Customer Service
- CRM
- Results-Driven
- Sales Proposal Creation
- Consultative Sales Approach
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outside Sales
VEO Technologies
01.2022 - Current
Sales
Enjoy Technologies
07.2019 - 12.2021
Customer Support Manager
Fanatics
02.2016 - 07.2019
Sales Manager
AT&T U
01.2012 - 01.2016
Miami Dade College
Bachelor from Business Leadership Project Management
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