Summary
Overview
Work History
Education
Skills
Timeline
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Marcos Gutierrez

Las Vegas,NV

Summary

Versatile and reliable, with a strong background in transportation and mental health support from roles at Western State Hospital and as an Uber Driver. Excelled in customer service and safe driving, enhancing passenger satisfaction and safety. Demonstrated exceptional communication and problem-solving skills, leading to improved client relationships and operational efficiency.

Developed strong communication and problem-solving skills in fast-paced, customer-focused environment. Excels in time management and route optimization, ensuring timely and efficient service. Seeking to transition into new field, leveraging transferrable skills to contribute to team success.

Overview

25
25
years of professional experience

Work History

Uber Driver

Self Employed
10.2024 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.

Mental Health Technician

Western State Hospital
10.2002 - 07.2017
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.

Truck Driver 1

Western State Hospital
09.1999 - 10.2002
  • Navigated complex routes for timely deliveries across urban and rural areas.
  • Monitored vehicle performance to identify maintenance needs and ensure safety on the road.
  • Operated heavy-duty trucks to transport cargo, meeting all legal and safety standards.
  • Conducted pre-trip inspections to identify and resolve potential issues before departure.
  • Delivered goods by completing timely and safe routes across various regions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Operated with safety and skill to avoid accidents and delays.

Education

GED -

San Gorgonio HS
San Bernardino, CA
06-1990

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality
  • Passenger transportation
  • Customer engagement
  • Cleanliness
  • Safe driving
  • Time management
  • Emergency response
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Patience and tact
  • Safety awareness
  • Stress management
  • Communication
  • Dependable and reliable
  • Effective communication skills

Timeline

Uber Driver

Self Employed
10.2024 - Current

Mental Health Technician

Western State Hospital
10.2002 - 07.2017

Truck Driver 1

Western State Hospital
09.1999 - 10.2002

GED -

San Gorgonio HS

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Marcos Gutierrez