Marcos Jacobo
Los Angeles,CA
Summary
Experienced server assistant, server, and bartender with 4–5 years in high-volume restaurant operations. Skilled in anticipating guest needs, supporting front-of-house teams, and driving sales through attentive service and upselling. Thrives under pressure, values teamwork, and consistently contributes to elevated guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server / Bartender
Olive Garden
Los Angeles, CA
09.2021 - Current
- Delivered consistent, guest-focused service in a high-volume casual dining environment while maintaining professionalism and composure.
- Managed full-section table service and bar guests simultaneously, ensuring accuracy, pacing, and positive guest experiences.
- Utilized strong menu, beverage, and promotional knowledge to confidently guide guest selections and increase check averages.
- Recognized for reliability and teamwork, regularly supporting servers, bartenders, and managers during peak shifts.
- Maintained cleanliness, organization, and presentation standards across dining room and bar areas.
- Trusted with opening and closing duties, cash handling, and POS accuracy during high-traffic shifts.
Server Assistant
Beverly Hills Wilshire A Four Seasons Hotel
Beverly Hills, CA
01.2025 - 08.2025
- Delivered elevated guest service in a luxury fine-dining environment by anticipating guest needs and supporting servers to ensure seamless service flow.
- Assisted with table maintenance, food running, and resetting between courses to maintain Five-Star service standards during high-volume shifts.
- Collaborated closely with servers, bartenders, and kitchen staff to uphold cleanliness, efficiency, and exceptional guest experiences.
- Assisted with dining room set up prior to and after service period.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Arranged tables and chairs for special occasions and events.
Server
Eduardo Baldi Edo Bites
Palisades Village, CA
10.2024 - 01.2025
- Maintained cleanliness and organization in a busy bar atmosphere.
- Implemented upselling techniques to increase revenue and provide customers with a memorable dining experience.
- Recommended wine pairings, premium beverages, coffees and featured menu items to enhance guest experience.
- Utilized POS system to process orders and payments accurately and efficiently.
- Managed front and back of house operations including greeting, seating guests and running food.
- Achieved sales targets weekly by upselling premium alcohol options, increased revenue and higher customer satisfaction.
Server
Red Lobster
Victorville, CA
02.2023 - 12.2023
- Multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
HIGH SCHOOL DIPLOMA - undefined
Henry J Kaiser High School
Fontana, CA05.2018
Skills
- Elevated Guest Experience & Anticipatory Service
- High-Volume & Fine-Dining Service Execution
- POS Systems (Order Accuracy & Payment Processing)
- Upselling & Check-Average Growth
- Food, Beverage & Allergen Knowledge
Multi-Table & Bar Management Under Pressure
- Team Coordination (FOH & BOH Support)
- Time Management in Fast-Paced Environments
- Professional Guest Communication
- Bilingual: English & Spanish
Timeline
Server Assistant
Beverly Hills Wilshire A Four Seasons Hotel
01.2025 - 08.2025
Server
Eduardo Baldi Edo Bites
10.2024 - 01.2025
Server
Red Lobster
02.2023 - 12.2023
Server / Bartender
Olive Garden
09.2021 - Current
HIGH SCHOOL DIPLOMA - undefined
Henry J Kaiser High School