Marcos Labrador
Tampa,FL
Summary
Professional with expertise in customer service, audio-visual setup, and live streaming management. Demonstrated success in enhancing customer satisfaction and coordinating media projects. Proficient in typing and possesses strong listening skills. Seeking independent opportunities to leverage diverse skill set.
Overview
12
12
years of professional experience
Work History
ISG- Internal Support Group
Maximus Federal
Tampa, Florida
11.2015 - Current
- Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
- Collaborated with diverse coworkers to achieve goals and address product-related challenges.
- Identified customer needs efficiently, enhancing overall service quality.
- Assisted customers with inquiries, improving satisfaction through attentive responses.
- Delivered exceptional service both face-to-face and via phone interactions.
- Maintained updated knowledge through ongoing education and advanced training opportunities.
- Supported colleagues by providing guidance to foster a collaborative work environment.
- Recognized by management for delivering outstanding customer service consistently.
Media Tech
Iglesia Restauracion Cristiana
Tampa, Florida
01.2014 - Current
- Operated audio-visual equipment for worship services and events.
- Collaborated with staff to develop engaging multimedia presentations.
- Facilitated communication across teams for effective event coordination.
- Provided technical support for live streaming and recordings.
- Managed inventory of media supplies and equipment resources.
- Troubleshot and repaired malfunctioning audio and visual devices.
- Set up, tested, and adjusted sound systems before events.
- Monitored progress of media projects throughout production stages.
Education
High School Diploma -
Howard W. Blake High School
Tampa, FL05-2001
Some College (No Degree) - Medicine
Hillsborough Community College
Tampa, FLSkills
- Customer service and support
- Audio-visual setup and troubleshooting
- Live streaming management
- Media project coordination
- Event planning and execution
- Customer needs analysis
- Problem solving and critical thinking
- Effective communication skills
- Leadership and supervision
- Basic mathematics
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Cebuano
Professional
References
References available upon request.
Timeline
ISG- Internal Support Group
Maximus Federal
11.2015 - Current
Media Tech
Iglesia Restauracion Cristiana
01.2014 - Current
High School Diploma -
Howard W. Blake High School
Some College (No Degree) - Medicine
Hillsborough Community College