Marcos Malaxechevarria
Chula Vista,CA
Summary
Seasoned Small Business Owner with 2 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service and sales expert identifies customer needs and delivers solutions to problems.
Overview
2
2
years of professional experience
Work History
Car Detailer
Eco Smart Detailing Solutions
San Diego, CA
11.2023 - Current
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Cleaned windows inside and out using glass cleaner solution.
- Inspected vehicle to verify pristine appearance for customer.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Served clients with on-site detailing services at businesses and homes.
- Maintained inventories of cleaning supplies.
- Transported materials, equipment or supplies to or from work areas.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales and marketing teams to develop effective offers for customers.
Business Owner
Own Business
Chula Vista, CA
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Prepared financial documents such as budgets, forecasts and reports.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Monitored cash flow to ensure sufficient liquidity.
- Analyzed financial data to determine efficient use of resources.
- Developed and managed financial plans for a variety of investments.
Electrical Technician
USMC, United States Marine Corps Reserves
San Diego, CA
07.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Encouraged collaboration among team members by promoting mutual respect and cooperation.
- Participated in monthly training sessions to stay up-to-date on best practices in mentor and mentee relationships.
- Facilitated team goal achievement through empowering leadership.
- Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
- Installed new electrical wiring and equipment in accordance with local codes and regulations.
- Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems.
- Worked closely with other technicians to complete projects efficiently.
- Tested existing electrical components to ensure proper functioning.
- Inspected all electrical components for damage or wear and tear.
Education
Certificate of Completion - MV-22 Tiltrotor Avionics Organizational Maintenanc
Center For Naval Aviation Technician Training Unit
New River, NC10-2022
General Education
Eastlake High School
Chula Vista, CA06-2022
Certificate of Completion - Aviation Electrician Maintenance Course
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL05-2022
Some College (No Degree) - Finance
South Western Collage
Chula Vista, CASkills
- Customer Service
- Work Planning
- Safe Cleaning With Chemicals
- Power Equipment Operation
- Vehicle Inspection
- Relationship Building
- Sales Techniques
- Hand Tools
- Business Administration
- Project Management
- Business Planning
- Financial Management
- Business Development
- Strategic Decision-Making
- Purchasing and Planning
- Sustainable Business Models
- Cost Control and Budgeting
- Cost Analysis and Savings
- Negotiation
- Bookkeeping
- Team Collaboration and Leadership
- Social Media Marketing
- Customer Relations
- Organization and Time Management
- Active Listening
- Fluent in Spanish
- Fluent in English
- Task Prioritization
- Supervision and Leadership
- Computer Skills
- Multitasking
Languages
Spanish
Full Professional
English
Professional
Timeline
Car Detailer
Eco Smart Detailing Solutions
11.2023 - Current
Business Owner
Own Business
04.2023 - Current
Electrical Technician
USMC, United States Marine Corps Reserves
07.2022 - Current
Certificate of Completion - MV-22 Tiltrotor Avionics Organizational Maintenanc
Center For Naval Aviation Technician Training Unit
General Education
Eastlake High School
Certificate of Completion - Aviation Electrician Maintenance Course
Center For Naval Aviation Technical Training (CNATT)
Some College (No Degree) - Finance
South Western Collage
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