Marcos Malpica
Celina,TX
Summary
Compassionate Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Adaptable to quickly learn new concepts and skills. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional devoted to Christ.
Overview
3
3
years of professional experience
Work History
Grocery Team Member
Brookshire Grocery
Celina, TX
07.2023 - 03.2024
- Assisted customers in locating items, answered questions about product features and prices.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
Online Digital Associate
Walmart
Frisco, TX
02.2021 - 06.2023
- Managed relationships with third-party vendors to ensure timely delivery of products.
- Provided technical support for customers who encountered issues while shopping online.
- Analyzed performance metrics such as conversion rates and click-through rates to measure success against goals.
- Analyzed customer data to identify trends in online shopping behavior.
- Listened to customer needs to identify and recommend best products and services.
- Completed pickup and shopping orders for customers within local area.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Assisted teammates with daily tasks during peak periods.
Education
Certificate - Nursing Assistant
Journey Medical Training Center
Frisco, TX04-2024
Certificate - BLS
American Heart Association
04-2024
Associate of Applied Science - Nursing
Collin County Community College District
Frisco, TXSkills
- Vital signs monitoring
- Patient Care
- Compassion and Empathy
- Basic Life Support
- Patient Relations
- Medical terminology knowledge
- Indirect Patient Care
- Direct Patient Care
- Patient Assessments
- Order Fulfillment
- Customer Service
- Excellent Communication
- Team Contribution
- Performance Improvement
- Survey Coordination
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Customer Relations
Timeline
Grocery Team Member
Brookshire Grocery
07.2023 - 03.2024
Online Digital Associate
Walmart
02.2021 - 06.2023
Certificate - Nursing Assistant
Journey Medical Training Center
Certificate - BLS
American Heart Association
Associate of Applied Science - Nursing
Collin County Community College District