Marcos Torres
Oakland Gardens,NY
Summary
Developed leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Five Guys Burger And Fries
10.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
Porter
Fisher Brothers Construction
05.2016 - 02.2020
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Responsible for maintaining & handling equipment such as. ( buffing machine, power washer, snowblowers)
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Concessions Worker
College Point Multiplex Cinemas
08.2014 - 04.2016
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
Education
High School Diploma -
John Bowne High School
Flushing, NY06-2013
Skills
- Ability to work well in a team environment
- Inventory control
- Operations management
- Stay composed when faced with unexpected chanllenges
- Ability to think creatively & develop new and innovative solutions
- physical & able to lift equipment
Certification
- NSC First Aid Course Pediatric First Aid W/EPI Pen 2015-2017
- NSC CPR Course Adult Child & infant CPR w/ AED 2015-2017
- Food Handlers License 2015
Languages
English
Timeline
Assistant General Manager
Five Guys Burger And Fries
10.2021 - Current
Porter
Fisher Brothers Construction
05.2016 - 02.2020
Concessions Worker
College Point Multiplex Cinemas
08.2014 - 04.2016
- NSC First Aid Course Pediatric First Aid W/EPI Pen 2015-2017
- NSC CPR Course Adult Child & infant CPR w/ AED 2015-2017
- Food Handlers License 2015
High School Diploma -
John Bowne High School
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