MARCOS TORRES
Brandon
Summary
Account management and talent coordination expert with proven ability to manage client relationships and coordinate workforce placements in high-pressure environments. Proficient in relationship building and needs assessment, successfully matching individuals to suitable opportunities. Achieved significant results in managing high-volume caseloads while enhancing service operations and stakeholder communication. Bilingual in English and Spanish, facilitating effective communication across diverse client bases.
Overview
7
7
years of professional experience
Work History
Placement Specialist
ReEmployAbility
Brandon
09.2023 - Current
- Evaluate workers’ compensation and non-occupational disability referrals to match injured workers with suitable light-duty volunteer assignments aligned with medical restrictions.
- Conduct detailed outreach to nonprofit organizations to secure placement opportunities and maintain an active placement pipeline.
- Clearly explain program details, expectations, and job responsibilities to nonprofit partners and injured workers.
- Meet and exceed monthly placement quotas while maintaining a show rate above company standards.
- Manage a high-volume caseload, prioritizing placements to meet timelines and client directives.
- Identify and communicate placement barriers, collaborating with clients and internal teams to determine next steps.
- Partner closely with Service and Sales teams to support client satisfaction and program success.
- Maintain accurate documentation and updates within CRM systems.
- Key Achievements - Consistently ranked among the top three performers company-wide.
- Managed a higher-than-average caseload while maintaining compliance and quality placements.
- Recognized for strong written and verbal communication skills with partners and clients.
Team Leader
Target
Brandon
07.2022 - 09.2023
- Interviewed, trained, and coached team members to improve performance and retention.
- Assessed employee strengths and aligned staffing with operational needs.
- Monitored performance metrics and provided feedback to support development.
Night Supervisor
Wawa
Florida
12.2018 - 07.2022
- Trained and mentored new hires, supporting onboarding and performance expectations.
- Oversaw shift operations, staffing, and inventory management.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa12-2024
Associate of Arts - Social Sciences
University of Puerto Rico
Ponce, PR06.2015
Skills
- Recruiting & Candidate Matching
- Relationship Building
- CRM & ATS Systems
- High-Volume Caseload Management
- Communication & Stakeholder Engagement
- Outreach coordination
- Account & Relationship Management
- Performance tracking
- Partner onboarding
Languages
- Spanish, Native
- English, Bilingual
Timeline
Placement Specialist
ReEmployAbility
09.2023 - Current
Team Leader
Target
07.2022 - 09.2023
Night Supervisor
Wawa
12.2018 - 07.2022
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Social Sciences
University of Puerto Rico