Marcos Umana
Carrollton,TX
Summary
Hardworking and reliable food industry, sales, and tech worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat, food handling, inspecting electronics such as computers, drones and cell phones and cell phone/computer repair. Highly organized, proactive and punctual with team-oriented mentality. Certified food handler, strong communicator to clients, and licensed to serve alcohol under the state of Texas. I am always looking to learn new skills and improve myself as an employee.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cell Phone Technician
Rexi Apkudo (Samsung Warehouse)
Irving, Texas
11.2023 - 02.2024
- Maintained accurate records of customer cell phone repairs and service requests.
- Replaced defective parts on customer cell phones such as batteries or display screens.
- Resolved customer complaints about the performance of their cell phones in a timely manner.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Assembled and installed communication equipment.
- Tested connections to verify power supplies and communication link functionality.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
Level 1 Technician
Reconext Grapevine
Grapevine, TX
05.2022 - 11.2022
- Trained users to operate and manage hardware and software.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Diagnosed and determined system issues to route for repair.
- This experience was for the VR headsets of Facebook's Meta. All quest series.
- Have knowledge in repairing these devices.
Cellphone Repair Technician
Asurion
Frisco, TX
02.2022 - 04.2022
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Completed new OS installations on phones, tablets and laptops.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Repair Technician
Self Employed Services
Dallas, Texas
01.2021 - 07.2021
- NOTE: This was during a peak COVID era time and it was hard finding a job without taking health risk, decided going to school full time and working from home would be best at this period of time.
- Provided technical support and guidance to clients in resolving their computer problems.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
- Tested repaired products for proper operation prior to returning them to customers.
- Updated device software and firmware to latest versions to enhance functionality.
QC Inspector/Technician
SMS InfoCOMM Corporation
Grapevine, TX
07.2019 - 12.2020
- Assessed quality of products and compliance with tolerance standards by inspecting products, components and materials.
- Performed detailed measurements with handheld devices and performed visual inspections of line.
- Generated reports with documented findings and recommendations.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Inspected and repaired products to meet project expectations.
- Refurbished/Repaired cellphones and computers for a brief period of time, hardware/cosmetic repair.
- Ranked #1 out of over 60 employees in Quality Control Inspection department, was awarded and recognized, December 2019
Cell Phone Repair Technician, Parts Distributor
Accurate Personnel Services
Irving, TX
03.2016 - 05.2019
- Performed scheduled inventory counts and supply audits.
- Set up delivery of materials to arrive in time for production start date.
- Coordinated inventory, stocking, and ordering.
- Repaired cell phones, both android and apple products, whether it was a hardware or software issue. Was also in charge of distributing parts at one point from inventory to other cell phone repair technicians. Counted inventory on some weekends (overtime). Hand picked batteries to separate dead batteries from working batteries.
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Completed new OS installations on phones, tablets and laptops.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Stayed up to date on personal inventory and success rates to communicate and collaborate with suppliers.
Barback
Perry's Steakhouse and Grille
Frisco, TX
05.2017 - 07.2018
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Took food and drinks to bar and table customers.
- Studied bartenders to learn recipes for different mixed cocktails.
- Sliced and pitted fruit used to garnish drinks.
- Poured drinks using standard pour according to specifications.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Filled and served various beverages for customers.
Food Runner, Cook, Server, Expo, Dishwasher, Bus
Pappadeaux Seafood Kitchen
Dallas, TX
10.2012 - 03.2015
- Jack of all trades. Started off as a busser, cleaning tables, cleaning bathrooms, taking out trash, mopping floors, providing rolled silverware. Worked my way up to dish, washing dishes, keeping kitchen clean, polishing and stacking dishes. Worked up to cook, cooked dishes for the guests, prepped dishes to be ready at demand, cleaning cooking stations. Worked up to food running, running the food out as fast as possible to guests to ensure hot quality and taste of food, garnished food by putting finishing touches on plates such as adding kale, squeezing lemon juice, putting sauce on food itself to make dish look presentable and pretty. Worked up to server, actually interacting with guests, serving alcohol and food, conversing and keeping multiple guests entertained at a time to ensure a friendly, warm atmosphere, sweeping floors, and creating a bond to ensure guest would think of dining with our company again. Occasional expo, an expo is in charge of platting or calling out orders in the kitchen, every order. An expo is in charge of all the kitchen, so i was the one calling out for the food when it is needed, putting it on all the server trays, training and instructing other servers and food runners when and what to add on my cooked dishes, takes all food orders and organizes them by time, ect.
Cashier Sales Associate
Hollister Co.
Dallas, TX
01.2012 - 07.2012
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Enforced dressing room rules to prevent vandalism and theft.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Processed customer purchases and returns via cash and credit card.
Education
High School Diploma -
W.T. White High School
Dallas, TXSome College (No Degree) - Computer Science
Brookhaven College
Dallas, TXSkills
- Customer Service (strong communication skills)
-Licensed to server alcohol under the state of Texas (TABC)
-Certified Food Handler (certificate can be provided, can work any position in kitchen works)
-Entertainer (Singer, Dancer)
-Cell Phone/Laptop Technical Skills (Hardware/Software; Android/Apple
-Credit and cash transactions
-Proficient in MS Office
-Excellent multi-tasker
-Team leadership
-Computer Technician (Hardware/Cosmetic)
-Quality Control Inspector
-Adapts to pressuring situations extremely easy
Affiliations
-Singer
-Dancer
-Track runner
-Number 1 TQC in SMS InfoCOMM, verified by company, December 2020, winner of department of 50 employees
-Fastest repair technician in Hobi International (2016) ; promoted to Parts Distributor and Inventory.
Certification
TABC -Licensed to serve alcohol or bartend in the state of Texas
Certified food handler - Can provide certificate to prove I am certified to handle any position in the kitchen and show technical knowledge of food temperatures, how to store food properly without mixing foods for cross-contamination, keeping kitchen clean and in order, ect.
Food Handlers Certification - Licensed to handle food, cook, inspect food quality/cleanliness such as refrigerators. Know temperatures everything should be stored at, cooked, etc.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cell Phone Technician
Rexi Apkudo (Samsung Warehouse)
11.2023 - 02.2024
Level 1 Technician
Reconext Grapevine
05.2022 - 11.2022
Cellphone Repair Technician
Asurion
02.2022 - 04.2022
Repair Technician
Self Employed Services
01.2021 - 07.2021
QC Inspector/Technician
SMS InfoCOMM Corporation
07.2019 - 12.2020
Barback
Perry's Steakhouse and Grille
05.2017 - 07.2018
Cell Phone Repair Technician, Parts Distributor
Accurate Personnel Services
03.2016 - 05.2019
Food Runner, Cook, Server, Expo, Dishwasher, Bus
Pappadeaux Seafood Kitchen
10.2012 - 03.2015
Cashier Sales Associate
Hollister Co.
01.2012 - 07.2012
High School Diploma -
W.T. White High School
Some College (No Degree) - Computer Science
Brookhaven College
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