Marcos Urenda
Chicago,IL
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
7
7
years of professional experience
Work History
Crew Member
Buona Beef
Chicago
08.2024 - Current
- Cash handling
- Customer service
- Guided onboarding processes for new hires.
- Keeping station clean
Cashier
Home Depot
Chicago, IL
03.2024 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Handled exchanges or refunds according to company policies while providing excellent customer service
- Collaborated with other departments such as receiving or merchandising teams to ensure effective operations
- Utilized point-of-sale(POS) system proficiency to process discounts, coupons,gift cards, and loyalty rewards programs
Bar Back
Radius
Chicago, IL
06.2020 - 05.2021
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
Home Renovator
American Home Dream Improvement
Chicago, IL
04.2018 - 04.2020
- Cleaned and disposed of debris to maintain safe and clean working environment.
- Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
- Held timber, lumber and paneling in place for fastening or cutting.
Education
Bachelor Of Business - Business
Truman College
Chicago, ILSkills
- Bilingual
- Proficient in handling cash
- Upselling
- Landscaping and groundskeeping
- Product knowledge
- Reliability and punctuality
- Workplace safety
- Willingness to learn
- Forklift operation
- Point-of-sale transactions
- Menu memorization
- Complex Problem-solving
- Valid Driver's license
- Store opening and closing
- Drive-thru operations
- Heavy lifting
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Buona Beef
08.2024 - Current
Cashier
Home Depot
03.2024 - 04.2024
Bar Back
Radius
06.2020 - 05.2021
Home Renovator
American Home Dream Improvement
04.2018 - 04.2020
Bachelor Of Business - Business
Truman College