Marcos Vilarino

• Monitored tasks and assignments from supervisors, guests, and front desk agents using the Quore application.

• Delivered linens, pillows, kitchen utensils, and placed them properly without disrupting villa setups.

• Provided cribs, high chairs, and assisted guests with luggage needs.

• Maintained active communication with supervisors and managers via walkie-talkie.

• Assisted guests with room cleaning needs or linen changes.

• Drove and maintained the cleanliness and functionality of the golf cart responsibly.

• Set up triplets and folded linens to support the laundry team.

• Kept the runner area organized and clean.

• Conducted weekly inventory and reports.

• Recorded the time, date, and room number for items loaned to guests, such as beach chairs, rice cookers, vacuums, cribs, and high chairs.

• Engaged with guests during check-in and check-out to identify potential participants for resort tours.

• Effectively communicated the benefits and incentives of participating in a tour, including the offer of discounted theme park tickets or a $150 cash gift.

• Successfully persuaded guests to join resort tours, enhancing their experience and supporting the company’s marketing objectives.

• Maintained a professional and welcoming demeanor, ensuring a positive first impression of the resort.

• Managed guest inquiries and provided detailed information about the resort and its amenities.

• Managed waste removal for assigned hotel areas, ensuring cleanliness and hygiene.

• Cleaned ceramic floors, removed stains, and cleared cobwebs from walls.

• Maintained cleanliness of handrails and railings, and ensured restrooms in assigned areas were spotless.

• Provided housekeeping staff with necessary supplies to start their day, including cleaning chemicals and room supplies.

• Delivered linens, towels, ironing boards, hair dryers, and other items requested by guests or supervisors for room readiness.

• Removed stains from carpets using specialized vacuum cleaners, ensuring a pristine environment.

• Set, clean, and reset restaurant tables, and served water to all arriving guests.

• Prepared rollups and set up the server area with trash cans, trays, ice, glassware, and a dirty dish cart.

• Maintained and restocked the beverage machine, and set up a table with snacks and sauces for happy hour.

• Kept snacks and sauces replenished throughout the hour and a half of happy hour, and supported the bartender as needed.

• Assisted servers with running food, taking orders, and entering orders into the POS system.

• Greeted guests at the entrance, seated them according to party size, and provided menus.

• Covered breaks for marketplace colleagues by handling sales, refunds, credit card payments, cash transactions, and room charges.

• Collected glasses, plates, and cutlery left by guests from the 10th floor to the 1st floor.

• Ensured the server area was clean and ready for the next day.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Assembled and disassembled event setups for a variety of functions, including meetings and parties for over 200 guests.

• Maintained water stations, changed trash bins, and ensured availability of notebooks and pens for meetings.

• Ensured all tasks were completed on time and communicated effectively with event coordinators to meet their needs.

• Assisted the serving team with table settings, including linens, cutlery, glassware, and food trays.

• Moved hot boxes, set up dance floors, and maintained carpet cleanliness to ensure a professional and welcoming environment.

• Managed sales operations, attracted customers, and prepared products to ensure a high-quality experience.

• Trained new employees, teaching them effective sales techniques and customer approach strategies.

• Oversaw inventory management, including ordering and restocking merchandise as needed.

• Ensured compliance with outlet standards for cleanliness and organization, maintaining a professional and inviting kiosk environment.

• Maintained a varied inventory of liquor products to meet diverse client needs.

• Delivered liquor orders directly to clients’ doorsteps, ensuring prompt and reliable service.

• Distributed liquor supplies to bars, restaurants, and nightclubs, adhering to delivery schedules and agreements.

• Upheld a professional and responsible image when interacting with all types of clients.

• Ensured timely delivery and compliance with pricing and agreements with clients.

• Organized product distribution by creating efficient and timely delivery routes for both deliveries and merchandise procurement.