Oscar Rivera
2229 Dune Dr. Las Vegas ,NV
Summary
Seeking a position in a people-oriented organization to leverage my knowledge and skills in a professional and challenging environment. I'm a skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Resorts World
Las Vegas
09.2021 - Current
- Managed daily operations, including team support, procedural updates, and performance monitoring. Effectively participated in employee management to maintain standards and compliance. Efficiently handled scheduling procedures, payroll reporting, guest requests, and cleanliness.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Collaborated with other departments on various projects as needed.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Utility Houseperson
Resorts World
Las Vegas
06.2021 - 09.2021
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Replenished guest room amenities in a timely manner.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Maintained cleanliness of storage areas for linen and other supplies.
- Ensured that all safety precautions were followed when using cleaning agents or equipment.
- Delivered items to guests' rooms upon request.
- Reported maintenance problems promptly to the supervisor.
- Assisted in moving furniture as needed.
- Provided excellent customer service at all times.
Laundry Supervisor
WorldMark by Wyndham
06.2019 - 06.2021
- Supervised laundry team, ensuring safe and prompt work throughout linen washing, drying, and folding processes.
- Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Monitored employee performance and provided feedback as needed in order to maintain quality standards.
- Ensured compliance with OSHA safety regulations by performing routine inspections of equipment and work areas.
- Maintained accurate records of inventory levels, personnel schedules, and other important data related to the operation of the laundry facility.
- Assisted with interviewing potential candidates for open positions within the department.
- Ordered supplies as needed in order to keep the facility running smoothly.
- Collaborated with other departments within the organization in order to coordinate services when necessary.
Housekeeping Dispatcher
WorldMark by Wyndham
12.2018 - 06.2019
- Managed room assignments and effectively communicated updates to staff members from different departments, showcasing strong multitasking skills.
- Answered incoming calls from housekeeping staff, guests and other departments to provide information and assistance.
- Monitored the status of guest rooms to ensure that all requests are fulfilled in a timely manner.
- Maintained accurate records of room assignments, cleaning supplies and equipment used by staff members.
- Coordinated with other departments such as engineering, front desk and security to ensure smooth operations.
- Performed administrative tasks such as filing reports, creating schedules and maintaining employee records.
- Conducted regular inspections of guest rooms to ensure cleanliness standards were met.
- Documented services performed, operations information, and dispatch details in system.
Housekeeping Room Inspector
WorldMark by Wyndham
06.2018 - 12.2018
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Ensured room amenities such as furniture, bedding, linens, and appliances are in working order.
- Reported any damages or maintenance needs to the appropriate personnel.
- Checked all doors, windows, walls, floors and ceilings for signs of wear or damage.
- Verified that all electrical outlets were functioning properly.
- Conducted regular inspections of public areas such as lobbies, restrooms and hallways to ensure compliance with standards.
- Assisted guests with requests by communicating with other team members.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Housekeeping Dispatcher
Tuscany Hotel Suites & Casino
03.2016 - 06.2018
- Assigned daily tasks to housekeeping personnel based on occupancy levels and special requests.
- Monitored the status of guest rooms to ensure that all requests are fulfilled in a timely manner.
- Coordinated with other departments such as engineering, front desk and security to ensure smooth operations.
- Tracked the progress of housekeeping staff throughout the day using computer software programs.
- Provided training for new hires on proper use of cleaning products and equipment as well as hotel policies and procedures.
- Scheduled maintenance services for all related equipment when needed.
- Provided support for special events within the hotel such as conferences or weddings.
Education
High School Diploma -
Wendover High School
Wendover, UTSkills
- Costumer Service
- Translator
- Greeting Guests
- Service-Minded
- Organized
- Multitasking Skills
- Self-Starter
- Dependable
- Hardworking
- Decision Making Skills
- Team Player
- Good with computers
- Quality assurance and control
- Supervisory skills
- Training and mentoring
- Payroll understanding
- Customer service-focused
- Task Delegation
- Bilingual
References
- Evangeline Ditrich (808) 635-4986
- Yainet Rodriguez (702) 830- 2472
- Andrea Moreno (702) 659 - 3623
- Perla Mena (725) 232-5952
- Ryan Areola (702) 812-6376
Timeline
Housekeeping Manager
Resorts World
09.2021 - Current
Utility Houseperson
Resorts World
06.2021 - 09.2021
Laundry Supervisor
WorldMark by Wyndham
06.2019 - 06.2021
Housekeeping Dispatcher
WorldMark by Wyndham
12.2018 - 06.2019
Housekeeping Room Inspector
WorldMark by Wyndham
06.2018 - 12.2018
Housekeeping Dispatcher
Tuscany Hotel Suites & Casino
03.2016 - 06.2018
High School Diploma -
Wendover High School
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