Summary
Overview
Work History
Education
Skills
Timeline
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Sharale Thomas

Las Vegas,NV

Summary

I present myself as a confident individual with 20 years of experience in customer service and money handling. Although I've been a dealer since 2019, I am proficient and comfortable delivering professionalism and knowledge within various fields. I am willing and excited to learn new skills while putting to use the ones I have acquired. I enjoy providing the best experience for any guest in any environment. If considered for employment, I will be an asset to the team.

Overview

12
12
years of professional experience

Work History

Table Games Dealer

Resorts World
05.2022 - Current
  • Cultivated a dynamic gaming environment through seamless teamwork with the pit floor.
  • Ensuring smooth casino operations by adapting to fluctuating floor conditions.
  • Meticulously manage table games, upholding strict compliance with gaming regulations.
  • Deliverance of customer satisfaction through expert game facilitation and personalized service.
  • Quickly and accurately settled bets so that the game's pace remained steady flowing, increasing casino revenue.
  • Followed proper Title 31 compliance maintaining casino integrity.
  • Kept track of chip count and informed floor of any large chip movement in/out.

Table Games Dealer

Seminole Hard Rock Hotel and Casino
03.2019 - 04.2022
  • Cultivated a dynamic gaming environment through seamless teamwork with the pit floor.
  • Ensuring smooth casino operations by adapting to fluctuating floor conditions.
  • Meticulously manage table games, upholding strict compliance with gaming regulations.
  • Deliverance of customer satisfaction through expert game facilitation and personalized service.
  • Quickly and accurately settled bets so that the game's pace remained steady flowing, increasing casino revenue.
  • Followed proper Title 31 compliance to maintain casino integrity.
  • Kept track of chip count and informed floor of any large chip movement in/out.

Customer Service Slot Rep.

Seminole Hard Rock Hotel and Casino
06.2014 - 03.2019
  • Attended to guest needs about slots, casino, and hotel matters in a professional and friendly manner.
  • Practiced Title 31 compliance to maintain casino integrity.
  • Handled cash matters with guests such as change, ticket redemption, and jackpot cash out.
  • Collaborated as a team in times of high traffic to keep order and provide speedy responses to guest needs.

Room Service Order Taker

Seminole Hard Rock Hotel & Casino
07.2013 - 06.2014
  • Handled 75+ room service orders per shift.
  • Handling processing amenities.
  • Processing 75+ cash, credit, debit, and room charges using the POS system.
  • Answered 75+ calls from guests and internal employees in various departments (host, front desk, security, dept. managers, butlers, etc.).
  • 75+ check back calls to hear quality of service feedback.
  • Cleared dishes, trays, and carts from rooms with discretion and professionalism.
  • Prepared special services for guests, such as honeymoon and other romantic packages.
  • Kept work environments, equipment, and trays clean and sanitized for guests.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware, and polishing glasses.

Education

Associate of Applied Science - Nursing

College of Southern Nevada
Las Vegas, NV
08.2028

Certificate - Craps and Roulette training

Crescent School of Dealing & Bartending
Las Vegas, NV
09.2024

Skills

  • Excellent customer service
  • Stress tolerance
  • Strong mathematical skills
  • Cash management
  • Multitasking Abilities
  • Excellent communication
  • Problem-solving aptitude
  • Complaint handling
  • Hospitality experience
  • Point-of-sale system
  • Performing diagnostics
  • Recordkeeping skills
  • Repairing machines
  • Quick learner
  • Data entry
  • Reliability

Timeline

Table Games Dealer

Resorts World
05.2022 - Current

Table Games Dealer

Seminole Hard Rock Hotel and Casino
03.2019 - 04.2022

Customer Service Slot Rep.

Seminole Hard Rock Hotel and Casino
06.2014 - 03.2019

Room Service Order Taker

Seminole Hard Rock Hotel & Casino
07.2013 - 06.2014

Associate of Applied Science - Nursing

College of Southern Nevada

Certificate - Craps and Roulette training

Crescent School of Dealing & Bartending

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Sharale Thomas