Louis Baliotis

• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Kept track of game outcomes and reported to supervisor for accurate record keeping.
• Welcomed customers and established immediate rapport to encourage gameplay.
• Maintained rules for games and identified instances of cheating, notifying security team.
• Answered players questions and resolved disputes to provide excellent customer service.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Dealt cards and compared hands to determine winners of games such as blackjack.
• Prepared players to join games by explaining rules and exchanging money for chips.

Assisted management in training dealers in craps and black jack by teaching classes. Dealer of craps and crapless craps

worked swing shift. Busy crap tables nightly. Assisted and taught many tourists and new players while giving excellent service to our regular customer base.

Worked first 6 mos as table games dealer then was asked to level up to help floor supervision.

I have (2025) 43 years in the casino industry with 25 as a dealer started downtown at EL CORTEZ and HORSESHOE. 14 years as a floor supervisor and 4 years as a Shift ,Asst shift or dice pit manager. I prefer to deal craps but I know 5 games.