Marcos A. Hernández
Sabana Hoyos
Summary
Dynamic operations supervisor with a proven track record at DHL Supply Chain, enhancing team productivity and reducing turnover through effective communication and mentoring. Skilled in freight management and problem-solving, adept at ensuring compliance with transportation regulations. Achieved significant operational improvements by focusing on performance monitoring and import documentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Coordinator / Operations Supervisor
DHL Supply Chain
04.2015 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Collaborated closely with clients to gather necessary information and understand their unique needs, tailoring solutions accordingly.
- Completed bi-weekly payroll for [Number] employees.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
Traffic Clerk
Dupont Electronics Microcircuits Industries
04.2008 - 04.2015
- Create documentation of daily shipments.
- Create Airwaybill labels for different shipments.
- SAP Inventory Management Software.
- Management of FedEx and UPS software.
Education
Associate Degree - Instrumentation Engineer
Instituto Tecnológico De Puerto Rico
Manati, Puerto Rico05-2008
Skills
- Team communication
- Performance monitoring
- Import documentation
- Document management
- Task delegation
- Meeting facilitation
- Transportation regulations
- Problem-solving
- Freight management
- Hazardous materials handling
- Shipping documentation
- Traffic coordination
Certification
HTS IATA Dangerous Goods Certification.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Coordinator / Operations Supervisor
DHL Supply Chain
04.2015 - Current
Traffic Clerk
Dupont Electronics Microcircuits Industries
04.2008 - 04.2015
Associate Degree - Instrumentation Engineer
Instituto Tecnológico De Puerto Rico
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