Carson Bell
Graham
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Operations Coordinator - CSP
Federal Express Corporation
10.2021 - Current
- Coordinated daily Pickup and Delivery operations to streamline workflow and improve efficiency.
- Trained team members to ensure consistent implementation of operational guidelines.
- Collaborated with management to align operational goals with strategic objectives.
- Resolved operational issues by applying problem-solving techniques.
- Coordinated with vendors to ensure timely delivery of pickup and delivery.
- Supported operational transitions by facilitating change management activities.
- Documented operational processes to provide clear guidance for staff.
- Enhanced service delivery by overseeing quality control measures.
- Facilitated meetings to discuss and resolve operational challenges.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
Sr Operations Admin
Federal Express Corporation
12.2018 - 10.2021
- Regularly communicated with customers regarding shipment updates and anticipated arrival times.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Scheduled appointment deliveries, monitored progress and communicated updates to customers.
- Reported customer questions, issues and complaints to management.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Inspected packages for damage and repacking purposes.
Education
Associate of Applied Science - Electronics And Computer Technology
DeVry University
Chicago, IL04-2013
Skills
- Communication
- Conflict Resolution
- Critical Thinking
- Cross-Team Collaboration
- Customer Service
- Data-Driven Decision Making
- Decision Making
- Interpersonal Communication
- Organizing
- Problem Resolution
- Team Collaboration
- Team Communication
- Team Leadership
- Time Management
- Written Communication
Timeline
Operations Coordinator - CSP
Federal Express Corporation
10.2021 - Current
Sr Operations Admin
Federal Express Corporation
12.2018 - 10.2021
Associate of Applied Science - Electronics And Computer Technology
DeVry University
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