Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brandon Jackson

Memphis

Summary

I am a seasoned Operations Coordinator with a solid track record at FedEx Grounds, adapted in data analysis and problem resolution. Excelled in enhancing customer relations and streamlining inventory management. I also am known for meticulous attention to detail and exceptional people skills.

Overview

11
11
years of professional experience

Work History

Operations Coordinator - CSP

Fedex Ground
01.2023 - Current
  • Maintained accurate records of all operational activities using database software
  • Resolved customer service issues and complaints in a timely and professional manner
  • Reviewed and addressed key customer relations issues
  • Conducted regular performance reviews and provided feedback to team members
  • Researching packages in order to get out in a timely manner


Operations Coordinator

FedEx Grounds
10.2021 - 01.2023
  • Leveraged problem solving skills to troubleshoot unexpected delays or disruptions in service delivery
  • Produced and maintained management data related to operational needs and projects
  • Performed administrative duties such as creating purchase orders, managing invoices, filing documents
  • Trained new staff members in operational procedures and best practices
  • Utilized strong communication skills to resolve conflicts between departments
  • Met with staff to discuss procedure adherence, proper job-specific techniques, and performance

Operations Administrator

FedEx Grounds
08.2019 - 10.2021
  • Established effective communication channels between operation teams across multiple locations
  • Utilized problem-solving techniques to quickly address any issues that arose during day-to-day operations
  • Resolved conflicts between personnel or teams in an efficient manner while maintaining positive relationships
  • Trained team members to foster a highly productive work environment
  • Doing Frequent yard checks to insure inventory was up to date
  • Beginner experience in Excel

Parcel Assistant

FedEx Grounds
10.2018 - 08.2019
  • Successfully operated forklifts and pallet jacks to move parcels
  • Efficiently loaded and unloaded freight from trucks utilizing proper lifting techniques
  • Prepared labels for packages using automated labeling systems
  • Strictly adhered to all company policies regarding package handling procedures
  • Maintained a clean and safe work environment by adhering to all safety protocols

Store Associate

DSW Designer Shoe Warehouse
06.2017 - 10.2018
  • Verified that all customers received receipts for purchases
  • Developed positive customer relationships through friendly greetings and excellent service
  • Worked collaboratively in team environment
  • Helped customers with question, problems and complaints in person and via telephone
  • Kept work areas clean and neat at all times
  • Prepared merchandise for sales floor
  • Stocked shelves and supplies and organized displays
  • Prepared outgoing shipments
  • Accepted and processed returns
  • Prioritized and accomplished wide range of tasks each shift
  • Answered questions regarding the store and its merchandise
  • Directed individuals to merchandise locations
  • Organized racks and shelves to maintain the visual appeal of the store
  • Kept restrooms clean and sanitize

Sales Associate

Old Navy
12.2014 - 01.2016
  • Provided repeat customers with exceptional care and attention
  • Reported incidents to management
  • Kept work areas clean and neat at all times
  • Answered questions regarding the store and its merchandise
  • Greeted customers and ascertained customers' needs
  • Directed individuals to merchandise locations
  • Followed latest market trends
  • Suggested accessories and complementary purchases
  • Contributed to Store's success
  • Kept restrooms clean and sanitize

Busser

Dale's
04.2014 - 11.2014
  • Organized and cleaned assigned sections according to guidelines
  • Successfully complete all projects within time frame guidelines
  • Recognized numerous times by supervisors for tireless work ethic and positive attitude
  • Developed excellent relationships with managers and fellow team members to ensure success
  • Resolved and escalated customer issues quickly to uphold strong customer relations
  • Pitched in extra hours and tasks during times of unexpected high volume to maximize efficiency
  • Maintained high standards of cleanliness and sanitation
  • Routinely carried large loads of dishes to kitchen for washing
  • Emptied and maintained trash cans and outdoor dumpster area
  • Kept restrooms clean and sanitize
  • Moved and arranged tables, chairs and organized seating for groups with special needs
  • Assisted co-workers whenever possible
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner

Education

Piano Performance -

University of Memphis
Memphis, TN

Computer Programming -

ITT Technical Institute
Memphis, TN

High School Diploma -

SBEC (now Known As Northpoint Christian School)
Southaven, MS
05-2013

Skills

  • Verbal communication skills
  • Customer relations
  • Inventory
  • Excellent people skills
  • Problem-solving skills
  • Flexible schedule
  • Self-motivated
  • Lifting packages
  • Data Analysis
  • Attention to Detail
  • Task Delegation
  • Experience in Microsoft Word

Accomplishments

  • Received The Iron Pillar Award for 2020
  • Achieved the PM OPS Manager/ Coordinator of the Month May 2023
  • Achieved Coordinator of Month July 2024
  • Achieved the PM OPS Manager/ Coordinator of the Month October 2024

Timeline

Operations Coordinator - CSP

Fedex Ground
01.2023 - Current

Operations Coordinator

FedEx Grounds
10.2021 - 01.2023

Operations Administrator

FedEx Grounds
08.2019 - 10.2021

Parcel Assistant

FedEx Grounds
10.2018 - 08.2019

Store Associate

DSW Designer Shoe Warehouse
06.2017 - 10.2018

Sales Associate

Old Navy
12.2014 - 01.2016

Busser

Dale's
04.2014 - 11.2014

Piano Performance -

University of Memphis

Computer Programming -

ITT Technical Institute

High School Diploma -

SBEC (now Known As Northpoint Christian School)

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Brandon Jackson