Brandon Keefer

Research and create previous service day results for service providers and company management.

Create and maintain a daily Excel spreadsheet of all service related metrics for service providers and company management team.

Monitor and validate DOT hours of service for all service provider drivers.

Determine if HOS violations are valid or invalid. DOT compliance is required at all times.

Research ground pickup information to determine if customer scheduled pickups were completed on the previous service day.

Reach out to service provider and customer to coordinate any pickup related issues.

Monitor current day pick up schedule to determine if any customer scheduled pickups need to be assigned.

Research customer pickup locations and determine which service provider and work area to assign the pickup to.

Use DRO to determine which service provider and work area to assign.

Assign pickup to proper service provider and work area by using DRO to determine proper location.

Communicate with CPC via email or OPS2 to assign pickup to proper work area.

Submit station daily pickup listing.

Print all call tags (CTG) for station and determine proper work area for service.

Assist with QA department before dispatch to identify address corrections of intercept packages.

Work with QA to get all hot QA packages out for delivery before dispatch.

Perform quarterly vehicle inspections to comply with DOT laws.

Perform quarterly vehicle appearance/brand promo inspections on all service provider vehicles.

Submit photos via eform on FZN1 scanner of all non compliant issues of vehicle appearance/brand promo inspection.

Perform quarterly safety and technology inspections on all service provider vehicles.

Conduct weekly gate safety inspections of all dispatched vehicle.

Document all non compliant issues found during gate safety inspection.

Hold documented business discussions with service provider on any non compliant issues.

Enter SPECS for each service provider weekly on topics covered.

Assign and work customer disputes, delivery instructions and disputes in CEBS daily.

Answer customer phone calls and gate when required to locate and address package related delivery or issues.

Assist with maintaining adequate office and warehouse supplies.

Provide Superior Customer Service.

Maintain a professional relationship with all service providers, authorized officers and business contacts.

Document all business discussions in CEBS for company record,

Assist with weekly contractor forums by providing a safety message and recap of current service related metrics.

Assist with package retrieval and delivery for customer pickup at the station.

Enter all business and residential closures delivery instructions and directions into the recipient portal.

Submit PSD report.

Enter vehicle monthly maintenance reports and federal annual inspections into VMS .

Enter TSP information into TMS for line haul transport scheduling.

Conduct BCSA testing monthly on assigned processes.

Assist with reviewing BCSA tests before final submission for corporate audit.

• Oversaw daily office operations, ensuring efficient workflow and adherence to corporate policies.
• Streamlined administrative processes, enhancing document management and communication efficiency across departments.
• Coordinated scheduling of meetings and events, optimizing resource allocation and time management.
• Managed vendor relationships, negotiating contracts to reduce costs while maintaining service quality.
• Implemented tracking systems for office supplies, minimizing waste and controlling inventory levels effectively.
• Updated reports, managed accounts, and generated reports for the company database.
• Oversaw office inventory activities by ordering requisitions and stocking and shipment receiving.
• Collaborated with department managers to establish annual budgetary needs, contributing to overall financial planning efforts within the organization.
• Ensured smooth daily operations by managing inventory levels of office supplies and equipment maintenance contracts.
• Maintained strict confidentiality of sensitive information, protecting both company and employee privacy.
• Coordinated company events, boosting employee morale and fostering a positive work environment.
• Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
• Reduced operational costs through diligent contract negotiation with vendors and suppliers.
• Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
• Kept and studied detailed mileage and fuel reports to decrease overall fuel costs
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
• Communicated customer complaints, requests and feedback to company management for swift resolution
• Updated routes based on weather and road conditions in real time to decrease delivery times
• Completed all necessary paperwork using neat and legible handwriting
• Performed walk around on delivery vehicle before beginning shift to ensure correct and safe operating order
• Operated vehicle safely in highly congested areas with no traffic violations
• Loaded and secured items in trucks to avoid damage to parcels during delivery
• Communicated regularly with Sound Transit for delivery route details and changes
• Loaded truck and properly secured items to prevent damage for over 100 deliveries daily
• Handled customer concerns and issues effectively
• Reported any suspected mechanical issues as quickly as possible
• Collected payments for completed deliveries and services daily
• Completed rush deliveries on tight timetables to satisfy customer needs
• Verified vehicle inspection stickers and registrations were current
• Interpreted maps and followed written and verbal directions
• Contacted customers prior to delivery to confirm and coordinate delivery times
• Fostered positive working relationships with customers by responding to questions and concerns
• Maintained clean and orderly appearance while on shift
• Reported customer questions, issues and complaints to management
• Tracked delivery information, mileage and fuel use while on shift
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
• Completed and submitted logs and paperwork every day to maintain records
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
• Interacted with customers to determine needs and opportunities for additional sales
• Completed on-time deliveries by choosing best and most efficient routes
• Followed all company policies and procedures during shift
• Submitted receipts and money received from deliveries at end of each shift
• Safely loaded items into delivery vehicle to minimize damage while in transit

Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions

•Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity

•Removed debris such as webs and nests from property to support comprehensive pest control strategies

•Completed required treatment documentation while on-site and returned paperwork to office for processing

•Drafted and completed service agreements with high level of accuracy

•Applied pesticides to inside and outside of structures utilizing company protocols

•Responded to customer phone calls and emails quickly to maximize service and improve retention rates

•Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation

•Applied chemical solutions on building surfaces to eliminate pests

•Ensured all equipment was in working order to effectively facilitate application

•Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control

•Deployed physical baits, glue boards and traps to catch and eliminate interior pests

•Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy

•Performed general pest control solutions such as bed bug and termite inspections and treatments

•Adhered to most stringent safety procedures when applying chemicals to ensure health of others

•Inspected commercial and residential buildings and structures for pest issues

•Drove to customer residences and places of business to inspect for pests

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities

•Developed network of related professionals to open up business opportunities

•Managed month-end and year-end closing

•Prepared budgeting reports

•Organized all financial data into computer system

•Used data entry skills to accurately document and input statements

•Processed vendor and supplier payments on weekly basis

•Responded to customer concerns and questions on a daily basis

•Produced and mailed monthly statements to customers and assisted with related requests for information and clarification

•Processed payments and applied to customer balances

•Compiled financial reports pertaining to cash receipts, expenditures and profit and loss

•Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials

•Prepared accurate financial statements at end of quarter

•Collected and arranged financial information and entered details into Quickbooks financial management system

•Maintained integrity of general ledger, including chart of accounts

•Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations

•Contacted customers to collect outstanding payments via one-time or negotiated installment methods

• Fostered positive working relationships with customers by responding to questions and concerns
• Recorded each delivery using proper paperwork before leaving warehouse
• Maintained accurate financial records by collecting and documenting timely and past-due customer payments
• Completed on-time deliveries by choosing best and most efficient routes
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
• Completed rush deliveries on tight timetables to satisfy customer needs
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
• Boosted revenues by upselling and cross-selling products to new and established customers
• Kept detailed records of sales, payments and completed or in-progress deliveries
• Contacted customers prior to delivery to confirm and coordinate delivery times
• Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
• Performed walk around on delivery vehicle before beginning shift to ensure correct and safe operating order
• Operated vehicle safely in highly congested areas with no traffic violations
• Maintained clean and orderly appearance while on shift
• Completed and submitted logs and paperwork every day to maintain records
• Verified vehicle inspection stickers and registrations were current
• Loaded and secured items in trucks to avoid damage to parcels during delivery
• Interpreted maps and followed written and verbal directions
• Submitted receipts and money received from deliveries at end of each shift
• Worked overnight shifts during peak periods to meet coverage needs
• Safely operated heavy lifting equipment such as fork trucks and cranes
• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
• Developed network of related professionals to open up business opportunities
• Managed month-end and year-end closing
• Prepared budgeting reports
• Organized all financial data into computer system
• Used data entry skills to accurately document and input statements
• Processed vendor and supplier payments on weekly basis
• Responded to customer concerns and questions on daily basis
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
• Processed payments and applied to customer balances
• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
• Prepared accurate financial statements at end of quarter
• Collected and arranged financial information and entered details into Quickbooks financial management system
• Maintained integrity of general ledger, including chart of accounts
• Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods

• Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions
• Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity
• Removed debris such as webs and nests from property to support comprehensive pest control strategies
• Completed required treatment documentation while on-site and returned paperwork to office for processing
• Drafted and completed service agreements with high level of accuracy
• Applied pesticides to inside and outside of structures utilizing company protocols
• Responded to customer phone calls and emails quickly to maximize service and improve retention rates
• Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation
• Applied chemical solutions on building surfaces to eliminate pests
• Ensured all equipment was in working order to effectively facilitate application
• Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control
• Deployed physical baits, glue boards and traps to catch and eliminate interior pests
• Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy
• Performed general pest control solutions such as bed bug and termite inspections and treatments
• Adhered to most stringent safety procedures when applying chemicals to ensure health of others
• Inspected commercial and residential buildings and structures for pest issues
• Drove to customer residences and places of business to inspect for pests

• Trained newly hired employees, offering insight into job duties and providing positive feedback on work
• Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed
• Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine
• Managed fitness centers, recreation facilities and aquatic programs to ensure safety and program efficiency
• Responded promptly to customer issues and resolved problems through effective communication and decision making skills
• Met or exceeded monthly revenue and training goals
• Provided exceptional customer service to obtain new clients through referrals
• Developed public relations materials, marketing, and advertising strategies
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
• Completed bi-weekly payroll for 45 employees
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Established and updated work schedules to account for changing staff levels and expected workloads