Jaja Smith
Orlando
Summary
Results-driven Operations Coordinator with 5+ years in shipping and receiving logistics at FedEx. Skilled in managing Service Provider performance, ensuring compliance, and optimizing operational efficiency through data analysis and problem-solving. Proven leader with a track record of enhancing team performance through effective communication and strategic planning. Seeking to leverage operational expertise and leadership experience to transition into a Sort Manager role.
Overview
10
10
years of professional experience
Work History
Operations Coordinator – CSP
FedEx Express Corporation
02.2022 - Current
- Tracks and evaluates daily station metrics for service, safety, cost, and quality. Identifies and investigates performance issues, collaborating with Service Providers to resolve them. Ensures accuracy in system updates and metric reports.
- Creates and maintains files in accordance with DOT regulations for all drivers.
- Maintains and updates vehicle maintenance info on all delivery vehicles. Responsible to ensure contractually agreed upon standards & Department of Transportation (DOT) requirements are adhered to.
- Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure service and customer satisfaction.
- Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self-Assessment tests.
- Escalates unresolved issues with Service Providers to appropriate management.
Business Planner/Facilities Manager
MiotraKasa
06.2019 - 06.2024
- Conducted comprehensive analyses of business operations and facilities performance, identifying areas for improvement and growth.
- Managed and optimized facilities budgets, including cost forecasting, procurement, and expense tracking, while ensuring alignment with financial targets.
- Oversaw daily operations and maintenance of facilities, including scheduling repairs, managing staff, and ensuring compliance with safety and environmental regulations.
- Collaborated with stakeholders, investors, and vendors to explore and capitalize on business and facilities opportunities.
- Coordinate meetings document and distribute meeting minutes, ensure actions items are completed on time, communicate project status.
- Handled customer and tenant inquiries and issues, providing prompt resolutions to maintain high levels of satisfaction.
Operations Admin Sr
FedEx Express Corporation
11.2021 - 02.2022
- Prioritizes workflow to maximize same-day package resolution and dispatch
- Ensures packages are accurately scanned and manages hazardous material damages according to policy
- Facilitates timely delivery and reduces loss or damage by performing address corrections and ensuring package condition
- Analyzes loss and damage claims, identifying and addressing any discrepancies, and reports findings to management
- Acts as the primary customer service contact, addressing, resolving, or escalating customer inquiries and issues
- Compiles and provides regular and ad hoc reports to management for analysis and decision-making
- Certified Tugger Driver & Certified Switcher Driver
Food Runner/Juice Bar Attendant/Prep Cook
Compass Group @ Google NYC
04.2015 - 10.2019
- Prepared and served a diverse range of juices and smoothies
- Trained new team members on daily routines and machine operations
- Supported managers in developing and engaging team members
- Maintained cleanliness, organization, and inventory of the juice bar
- Hosted facility tours for potential clients and executives, showcasing key features and services
- Received award for Hospitality Hero
Education
Bachelor of Science - Computer Science
Stony Brook University (SBU)
11.2024
Skills
- Engaged Listening
- Effective Communication
- Analytical Thinking
- Detail-Oriented
- Task Management
- Conflict resolution
- Adaptability
- Teamwork
- Investigative Skills
Accomplishments
- Achieved FedEx Culture Values Award August FY25 through effectively helping with cost saving objectives & metric goals .
- Achieved FedEx Staff Employee of the Month July FY25 & February FY22.
Timeline
Operations Coordinator – CSP
FedEx Express Corporation
02.2022 - Current
Operations Admin Sr
FedEx Express Corporation
11.2021 - 02.2022
Business Planner/Facilities Manager
MiotraKasa
06.2019 - 06.2024
Food Runner/Juice Bar Attendant/Prep Cook
Compass Group @ Google NYC
04.2015 - 10.2019
Bachelor of Science - Computer Science
Stony Brook University (SBU)
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