Marcos E. Ortega Velazquez
Houston,TX
Summary
Demonstrated leadership abilities in guiding teams and fostering a cooperative work environment.
Dedicated Sales Associate achieving operational efficiency and exceptional customer service. Expertise in conflict resolution and team collaboration, driving positive customer experiences.
Proven track record in team development, strategic planning, and enhancing customer satisfaction.
Committed to fostering a collaborative work environment and optimizing operational processes.
Skilled at providing outstanding customer service while efficiently handling large amounts of cash flow.
Great at working with others, with a focus on teamwork, and helping colleagues across different departments.
Experienced in developing and implementing strategies for urgent incident resolution and training new staff.
Overview
20
20
years of professional experience
Work History
Sales Associate
Barri Money Services
Houston, Texas
12.2018 - Current
- Assisted customers in selecting money transfer services.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Scheduled shifts according to workload requirements.
- Analyzed data to make decisions related to personnel management.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Encargado de Cocina
Wolfies Restaurant & Sports Bar
Houston, Texas
09.2007 - 12.2018
- Managed kitchen operations and ensured compliance with health regulations.
- Coordinated staff schedules and assigned tasks to optimize workflow efficiency.
- Oversaw food preparation and maintained quality standards across all menu items.
- Implemented cost-control measures to manage food waste effectively.
- Trained new kitchen staff on safety procedures and cooking techniques.
- Collaborated with front-of-house staff to ensure seamless service delivery.
Encargado de Caja
Banco Azteca
Altamira, Tamaulipas Mexico
12.2005 - 08.2007
- Supervised daily cash operations and ensured adherence to company policies.
- Trained new cashiers on customer service and transaction processes.
- Managed cash register functions and resolved transaction discrepancies.
- Coordinated staff schedules to optimize coverage during peak hours.
- Maintained accurate cash drawer balances and conducted regular audits.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
Education
Bachelor of Administration - Business Administration
ICEST
Altamira Tamaulipas Mexico08-2004
Cursos De Ingles - Certificado
Klein Forest High School
Houston, TX08-2013
Skills
- Leadership & Team Development
- Strategic Planning & Budget Management
- Operational Efficiency & Process Optimization
- Customer Experience Management
- Conflict Resolution & Problem-Solving
- Financial Operations & Cash Handling
- ERP Systems & Advanced ExcelCustomer service
- Inventory management
- Team collaboration
- Exceptional customer service
- Verbal/written communication
- Flexible schedule
- Money transfer systems
- Conflict resolution
Languages
Spanish
Native/ Bilingual
English
Limited
Accomplishments
Employe of The Yaer 2023.
Affiliations
Provide personalized customer services and assistance.
Timeline
Sales Associate
Barri Money Services
12.2018 - Current
Encargado de Cocina
Wolfies Restaurant & Sports Bar
09.2007 - 12.2018
Encargado de Caja
Banco Azteca
12.2005 - 08.2007
Bachelor of Administration - Business Administration
ICEST
Cursos De Ingles - Certificado
Klein Forest High School