Luiz Freitas
Chicago,IL
Summary
Empathetic and solutions-focused leader with a strong foundation in psychology and human behavior. Skilled in building meaningful relationships, fostering collaboration, and developing teams to create supportive and effective environments. Adept at problem-solving, conflict resolution, and optimizing organizational dynamics to enhance well-being and productivity. Passionate about applying psychological principles to leadership, communication, and personal growth.
Overview
1
1
year of professional experience
Work History
Sales Associate
Tilly’s Retail Company
11.2023 - 08.2024
- Mentored and trained new team members in cash register operations, inventory management, and customer engagement to enhance overall store efficiency
- Proactively assessed customer needs, providing tailored recommendations and in-depth product knowledge to drive satisfaction and sales
- Efficiently managed returns and exchanges, ensuring compliance with company policies while maintaining positive customer experiences
- Drove sales growth by effectively showcasing product features, educating customers on usage, and highlighting unique benefits
- Curated personalized shopping experiences by recommending and locating merchandise based on customer preferences and needs
- Collaborated with sales team to exceed group sales targets through strategic teamwork and dynamic customer interactions
- Maintained an organized and efficient store environment by executing daily recovery tasks, ensuring a seamless shopping experience
- Leveraged technology solutions to assist customers in locating, selecting, and purchasing products efficiently
- Delivered clear and accurate product, pricing, and service information to enhance customer decision-making
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KY05.2028
High School Diploma -
Notre Dame College Prep
Niles, IL05.2024
Skills
- Leadership & Team Development
- Collaboration & Relationship-Building
- Problem-Solving & Critical Thinking
- Conflict Resolution & Mediation
- Psychological Principles in Leadership
- Effective Communication & Active Listening
- Organizational Dynamics & Optimization
- Emotional Intelligence & Empathy
- Coaching & Mentorship
- Personal Growth & Professional Development
Accomplishments
- Captain of Varsity Football Team – Led team in strategy, motivation, and performance.
- Employee of the Month – Recognized in second month at Tilly’s for outstanding contributions.
Languages
Spanish
Elementary
Portuguese
Limited Working
Timeline
Sales Associate
Tilly’s Retail Company
11.2023 - 08.2024
High School Diploma -
Notre Dame College Prep
Bachelor of Science - Psychology
University of Louisville
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