Leova Austin
Lawrence,KS
Summary
Detail-oriented professional with clinical, administrative, and customer service experience in hospital laboratory and retail settings. Skilled in phlebotomy, specimen handling, accurate data entry, cash handling, and inventory restocking. Communicates clearly, protects patient confidentiality, and maintains safe, organized work areas.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Laboratory Support Specialist/Clerical &Phlebotomy
LAWRENCE MEMORIAL HOSPITAL
Lawrence , KS
12.2024 - Current
- Collect blood specimens using venipuncture and capillary puncture techniques.
- Verify patient identity, explain collection procedures, and provide reassurance to anxious patients.
- Clarified specimen requirements and resolved missing information through effective communication with nurses, phlebotomists, and laboratory staff.
- Receive and label specimens, check specimen condition, and enter accession and requisition details into laboratory systems.
- Transport specimens to appropriate laboratory departments for processing and testing.
- Coordinated daily laboratory workflows while providing clerical support to ensure operational efficiency.
- Maintained clean work areas and followed infection control procedures, ensuring safety by disposing of sharps properly.
- Restocked laboratory supplies to ensure availability for testing procedures. and monitor storage conditions.
- Provide courteous patient service while protecting confidential information in accordance with HIPAA requirements.
Au Pair/Nanny
Go Au Pair
Kansas City, KS
11.2021 - 10.2024
- Provided daily care for children, including feeding, bathing, dressing, and ensuring their safety and well-being.
- Planned and engaged in age-appropriate activities to stimulate learning and creativity including outdoor play, crafts, and educational games.
- Prepare healthy and nutritious meals and snacks, considering dietary restrictions or preferences.
- Ensure Safe Transportation to and from school, extracurricular activities, or appointments.
- Executed light housekeeping duties related to children, maintaining clean and safe play areas and ensuring a hygienic environment.
- Supported children in behavior management, implementing strategies to promote positive social interactions and good manners.
Teacher
Rio Yasuni school
Eloy Alfaro, Provincia del Guayas
04.2019 - 07.2021
- Designed and implemented engaging, age-appropriate lessons that meet curriculum standards.
- Engaged students through interactive activities and differentiated instruction.
- Managed classroom behavior to cultivate a positive, productive learning environment.
- Monitored students' progress through formative and summative assessments providing constructive feedback.
- Adjusted teaching strategies to address diverse learning needs and enhance student understanding.
- Maintain open lines of communication with students, parents, and colleagues to support student success.
- Address academic behavioral, or social challenges with thoughtful, effective solutions.
- Efficiently balanced lesson preparation, teaching, grading, and administrative duties.
Supermarket Associate-Cashier & Customer service
CORPORACION EL ROSADO S.A
Guayaquil, Provincia del Guayas
03.2018 - 11.2018
- Provided exceptional customer service by greeting and assisting customers with their purchases.
- Efficiently processed cash, credit card, and check transactions using a point-of-sale system.
- Assisted customers with product inquiries, locating items, and providing recommendations based on their needs.
- Applied knowledge of current promotions and discounts to upsell products, enhancing customer purchasing experience.
- Collaborated with team members and supervisors to meet store goals and ensure smooth operations, resolving customer complaints professionally and timely to enhance satisfaction.
- Stocked shelves and organized inventory during slow periods, managing product availability to support customer needs.
- Closely followed company policies regarding returns, exchanges, refunds, and store credits.
- Served as a resource for new hires by providing training on POS systems, company policies, and customer service best practices.
Supermarket Associate- Cashier & Customer service
Corporation Favorita C.A.
Guayaquil, Provincia del Guayas
02.2017 - 11.2017
- Delivered exceptional customer service through friendly greetings and assistance, fostering positive shopping experiences.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and efficiency.
- Efficiently processed cash, credit, and debit transactions using a point-of-sale system.
- Maintained accurate cash drawer balance and reconciled discrepancies at the end of each shift.
- Leveraged knowledge of promotions and product features to effectively upsell items at the register.
- Ensured cleanliness of the checkout area by regularly sanitizing equipment such as conveyor belts and payment terminals.
Sales Supervisor / customer service
Innovation Case
Guayaquil, Provincia del Guayas
12.2014 - 07.2016
- Meeting or exceeding individual and team sales goals, consistently driving revenue growth.
- Negotiated pricing and terms to close deals, balancing customer satisfaction with company profitability.
- Leveraged deep understanding of company products to convey compelling value propositions to prospects.
- Provided post-sale customer support and troubleshooting, enhancing customer experience and promoting repeat business.
Education
Bachelor's degree - Education
Universidad de Guayaquil
Ecuador02-2020
Skills
- Venipuncture & Capillary Puncture
- Specimen Handling & Laboratory Safety
- Laboratory Information Systems
- Data Entry & Clerical Support
- Cash Handling & Sales
- Inventory Restocking
- Customer Service & Patient Support
- Effective Communication
- Attention to Detail
- Organization & Multitasking
- Problem Solving
- Microsoft Office
- Teaching & Classroom Management
- Childcare
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- BSL certificate
- Driver's License
Languages
English - Intermediate, Spanish - Fluent, German - Beginner
Timeline
Laboratory Support Specialist/Clerical &Phlebotomy
LAWRENCE MEMORIAL HOSPITAL
12.2024 - Current
Au Pair/Nanny
Go Au Pair
11.2021 - 10.2024
Teacher
Rio Yasuni school
04.2019 - 07.2021
Supermarket Associate-Cashier & Customer service
CORPORACION EL ROSADO S.A
03.2018 - 11.2018
Supermarket Associate- Cashier & Customer service
Corporation Favorita C.A.
02.2017 - 11.2017
Sales Supervisor / customer service
Innovation Case
12.2014 - 07.2016
Bachelor's degree - Education
Universidad de Guayaquil