Marc Ruben MACEAN
Sao Paulo
Summary
Experienced Interpreter/Translator with 5+ years of expertise in conveying the nuances of French, English, Brazilian Portuguese, and Haitian Creole. Deep understanding of cultural context for accurate communication. Skilled Multilingual Receptionist for 4 years, Survey Enumerator for 3 months, and Outbound Calling Specialist with a successful track record of lead transfers from handling over 18,000 calls.
Overview
8
8
years of professional experience
Work History
Outbound Calling Specialist
Team Hired
04.2025 - Current
- Qualified prospects through warm calling and messaging
- Successfully converted hundreds of prospects into long-term business relationships
- Met monthly and weekly transfer goals
- Provided customers with exceptional customer service
- Answered customer questions about features, benefits, pricing, and availability
- Collaborated with the sales team as well and input ideas
- Implemented effective organizational techniques for managing different stages of the sales cycle
Freelance Interpreter and Translator
Freelance
02.2019 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
Front Desk Receptionist
Tanan Empreendimentos Turisticos LTDA
09.2020 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Provided interpretation services for incoming calls
- Communicated with foreign guests in English, French, Haitian Creole, and Brazilian Portuguese
- Provided information to guests about local attractions and services
- Enhanced client satisfaction
- Collected room deposits, fees, and payments
Survey Enumerator - Enumerador de Pesquisa - Recenseur
Comité Interministériel d'Aménagement du Territoire-CIAT
09.2017 - 01.2018
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Walked door to door and collected demographic information.
Education
Master of Science - BIODIVERSIDADE E CONSERVAÇÃO
UFMA - Universidade Federal Do Maranhão
Maranhão, BRAZIL12.2025
Bachelor's degree - Tourism and Hospitality
UPNCH - Université Publique Du Nord Au Cap-Haïtien
Cap-Haitien, HAITI12.2017
Bachelor's in Geography, Environment, and Land Planning - Environmental Science
Université D'Etat D'Haïti
Cap-Haitien, HAITI12.2017
Bachelor's degree - Geography, Environment and Spatial Planning
Université d'Etat d'Haïti
09.2017
Skills
- Multilingual Interpretation
- Outbound calling
- Cold calling experience
- Follow-up calling
- Outbound telemarketing
- Skilled in building rapport via warm calling
Languages
English
Full Professional
French
Native or Bilingual
Portuguese
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Outbound Calling Specialist
Team Hired
04.2025 - Current
Front Desk Receptionist
Tanan Empreendimentos Turisticos LTDA
09.2020 - 09.2024
Freelance Interpreter and Translator
Freelance
02.2019 - Current
Survey Enumerator - Enumerador de Pesquisa - Recenseur
Comité Interministériel d'Aménagement du Territoire-CIAT
09.2017 - 01.2018
Bachelor's degree - Geography, Environment and Spatial Planning
Université d'Etat d'Haïti
Master of Science - BIODIVERSIDADE E CONSERVAÇÃO
UFMA - Universidade Federal Do Maranhão
Bachelor's degree - Tourism and Hospitality
UPNCH - Université Publique Du Nord Au Cap-Haïtien
Bachelor's in Geography, Environment, and Land Planning - Environmental Science
Université D'Etat D'Haïti
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