Rose Michelle KERSAINT

• Delivered accurate consecutive interpretation across phone and video calls in medical, legal, and customer service settings.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Applied specialized terminology to preserve meaning, tone, and intent during sensitive conversations.
• Interpreted live conversations accurately across medical, legal, and customer service settings.
• Applied consecutive interpreting techniques to preserve meaning, tone, and intent.
• Maintained confidentiality and complied with interpreter ethics during sensitive calls.
• Collaborated with senior interpreters and staff to improve skills and gain insights into best practices.
• Attended training sessions to enhance language proficiency and interpretation techniques.
• Resolved communication barriers by selecting appropriate phrasing and maintaining conversational flow.
• Documented and reported any issues encountered during assignments to improve future performance.nce.

• Visually observe students during after school hours on school property.
• Report serious disturbance to JCC site director - call 911 if monitor feels situations warrants immediate emergency services attention. Immediately thereafter, contact site director.
• Visually monitor campus buildings and grounds for presence of outsiders on campus.
  
• Report to site director, students in hallways or away from groups who are not walking in groups of 2s or 3s.
  
• Determine the reason for the presence of outsiders on campus.
  
• Report all outsiders who are not wearing school board badges or STAR system badges. Redirect them to the front office for proper clearance.
  
• Report presence of all vehicles, including school board vehicles, that are inside gates and have possible access to children's play areas or walkways to site director immediately. Secure the safety of any children in the vicinity until site director arrives.
  
• Refers incidents to site director (e.g. accidents, fights, inappropriate social behavior, violation of rules etc.) for the purpose of ensuring follow-up in accordance with administrative guidelines.
  
• Conduct frequent tours of campus checking/confirming all classrooms and maintenance rooms are locked as well as gates around perimeter of play areas and children's walkways.
• May not directly supervise children.
• May never be with a group of students or at the desk.

• Identify the customer's needs and achieve the sales objectives set by the company. Monthly goals are set at $225K. This objective is often achieved 100% and even goes beyond expectations.
• Assisted in preparing and executing promotional activities, enhancing brand visibility.
• Assist in the implementation of merchandising standards.
• Supervise and train promo agents for events.
• Control and ensure that damaged and expired products are removed from the market.
• Coordinated with sales agents on removal of expired/damaged products from client locations, ensuring compliance with quality standards.
• Handle transaction negotiations directly with key point clients, offering and placing products in market location accessible to the consumer.
• Built relationships with key point-of-sale personnel to support business initiatives and drive sales.
• Establish and maintain productive relationships with a portfolio of 20+ clients and provide excellent customer services.

• Designed, developed, and facilitated training programs tailored to organizational and individual needs in soft skills, motivation, selling skills, and personality development.
• Produced new learning materials and manuals aligned with planned training activities and objectives to support effective delivery of training programs.
• Preparation and publication of the training schedule according to the programs identified by the training needs assessment process.
• Prepare reports to keep management informed of training and issues related to participant development and performance.
• Created and maintained a comprehensive training database to streamline access to training resources and track participant progress.

• Coached agents needing improvement, focusing on specific areas for development.
• Facilitated understanding of audits among team members and calibration supervisors.
• Audit incoming and outgoing calls according to the set objectives.
• Audited calls by applying established criteria from multiple sources.
• Ensure timely submission of various reports.

• Answered customer questions and resolved problems to enhance customer satisfaction.
• Acquired skills and product knowledge to effectively assess and meet customer needs.
• Navigated multiple applications and resources to provide efficient customer assistance.
• Achieved the productivity and quality standards established by the call center in a professional manner with the client and his teammates.

12th Grade

7th Grade – 10th Grade

1st Grade – 6th Grade